Junior Network Support Analyst

Jobtailor; São Paulo; Presencial; BRL 60 000 - 100 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Network Operations Support specialist in São Paulo to maintain and monitor network infrastructure, identify alarms, and resolve incidents quickly. You will support operation continuity and risk mitigation while coordinating with internal teams and vendors.

A Bachelor's degree in a related field and experience in network environments are preferred; strong logs interpretation and TCP/IP/DNS knowledge are beneficial to the role.

Qualificações

• Bachelor's degree completed or in progress in Computer Networks, Information Technology, Information Systems, or related fields.
• Experience supporting or maintaining network environments.
• Knowledge of monitoring and handling alarms in IT infrastructure.
• Knowledge of TCP/IP, DNS, DHCP, VLANs, and basic routing protocols.
• Experience handling incidents and opening and tracking support tickets.
• Basic to intermediate knowledge of network protocols and services.
• Availability to work in a support-service environment, as required by operations.
• Ability to read and interpret technical logs and events.

Responsabilidades

• Support the operation and maintenance of the network infrastructure, ensuring continuous monitoring, alarm identification and handling, and rapid incident resolution.
• Support operations in a support-service environment, contributing to the maintenance of network environments with a focus on performance, continuity, and risk mitigation.
• Monitor and analyze alarms related to the network infrastructure.
• Perform operational support activities, identifying, classifying, and handling incidents.
• Support the investigation of failures and service unavailability, carrying out corrective and preventive actions.
• Record, track, and update tickets in ITSM tools or equivalent systems.
• Liaise with internal teams and vendors to support the resolution of technical issues.
• Support maintenance routines, validation, and monitoring of network service availability.
• Prepare operational reports and metrics related to operations and alarm management.

Conhecimentos

Network Monitoring

Incident Management

Alarm Handling

TCP/IP Knowledge

DNS/DHCP

VLANs

Routing Protocols

Technical Logs Interpretation

Analytical Thinking

Formação académica

Bachelor's degree in Computer Networks or IT

Ferramentas

ITSM Tools

Descrição da oferta de emprego

• Support the operation and maintenance of the network infrastructure, ensuring continuous monitoring, alarm identification and handling, and rapid incident resolution
• Support operations in a support-service environment, contributing to the maintenance of network environments with a focus on performance, continuity, and risk mitigation
• Monitor and analyze alarms related to the network infrastructure
• Perform operational support activities, identifying, classifying, and handling incidents
• Support the investigation of failures and service unavailability, carrying out corrective and preventive actions
• Record, track, and update tickets in ITSM tools or equivalent systems
• Liaise with internal teams and vendors to support the resolution of technical issues
• Support maintenance routines, validation, and monitoring of network service availability
• Prepare operational reports and metrics related to operations and alarm management

Requirements

• Bachelor's degree completed or in progress in Computer Networks, Information Technology, Information Systems, or related fields
• Experience supporting or maintaining network environments
• Knowledge of monitoring and handling alarms in IT infrastructure
• Knowledge of TCP/IP, DNS, DHCP, VLANs, and basic routing protocols
• Experience handling incidents and opening and tracking support tickets
• Basic to intermediate knowledge of network protocols and services
• Availability to work in a support-service environment, as required by operations
• Ability to read and interpret technical logs and events

Core Competencies

Demonstrates expertise in network infrastructure support and maintenance, with a strong focus on incident resolution, alarm management, and operational reporting. Proficient in monitoring network performance and ensuring service availability through effective collaboration with internal teams and vendors.

Highest-signal resume keywords

• Network Infrastructure Support
• Incident Management
• Alarm Monitoring
• TCP/IP Knowledge
• ITSM Tools Experience

ATS Optimization Keywords

Hard Skills

• Network Protocols
• DNS
• DHCP
• VLANs
• Routing Protocols
• Technical Log Interpretation
• Incident Classification
• Operational Reporting

Soft Skills

• Collaboration
• Problem-Solving
• Communication

Industry Keywords

• Network Environments
• Support-Service Environment
• Performance Monitoring
• Risk Mitigation

Tools & Technologies

• ITSM Tools