Monitoring Support Technician (Mid-Level)

Jobtailor; Vitória; Presencial; BRL 54 000 - 80 000; Tempo integral

Resumo da oferta

Jobtailor in Vitória, Brazil, seeks a Telecommunications Operations professional to provide guidance and technical support in complex operational scenarios escalated by the CAT, diagnosing faults and ensuring timely resolutions in large-scale networks.

The role requires monitoring performance indicators, upholding SLA commitments, overseeing maintenance activities by service providers, and supporting occupational health, safety, and environmental policies in daily operations.

Qualificações

• High school diploma.
• Experience monitoring and troubleshooting faults in telecommunications environments.
• Knowledge of performance indicator analysis and SLA compliance.
• Experience overseeing maintenance and repair activities carried out by service provider companies.
• Intermediate proficiency in Microsoft Office, particularly Excel.
• Availability to work shifts and respond to critical events when necessary.
• Valid Category B driver’s license.
• Experience with network monitoring and incident management tools (preferred).
• Experience operating large-scale telecommunications networks (preferred).
• Experience in Network Operations Centers (NOCs) or Service Management Centers (a plus).
• Experience in corporate telecommunications operations (a plus).

Responsabilidades

• Provide guidance and technical support in complex operational scenarios escalated by the Technical Support Center (CAT)
• Ensure accurate technical interpretation and fault diagnosis for efficient resolution
• Manage evidence for escalations and root cause investigations
• Comply with requirements for maintaining the Occupational Health and Safety Management System
• Participate in Occupational Health and Safety programs
• Understand Telefônica’s Environmental Policy and implement it in daily activities
• Ensure the company’s environmental management best practices

Conhecimentos

Fault Diagnosis

Telecommunications Troubleshooting

Network Monitoring

SLA Compliance

Occupational Health and Safety

Formação académica

High school diploma

Ferramentas

Microsoft Office

Excel

Network Monitoring Tools

Descrição da oferta de emprego

Responsibilities

• Provide guidance and technical support in complex operational scenarios escalated by the Technical Support Center (CAT)
• Ensure accurate technical interpretation and fault diagnosis for efficient resolution
• Manage evidence for escalations and root cause investigations
• Comply with requirements for maintaining the Occupational Health and Safety Management System
• Participate in Occupational Health and Safety programs
• Understand Telefônica’s Environmental Policy and implement it in daily activities
• Ensure the company’s environmental management best practices

Requirements

• High school diploma
• Experience monitoring and troubleshooting faults in telecommunications environments
• Knowledge of performance indicator analysis and SLA compliance
• Experience overseeing maintenance and repair activities carried out by service provider companies
• Intermediate proficiency in Microsoft Office, particularly Excel
• Availability to work shifts and respond to critical events when necessary
• Valid Category B driver’s license
• Experience with network monitoring and incident management tools (preferred)
• Experience operating large-scale telecommunications networks (preferred)
• Experience in Network Operations Centers (NOCs) or Service Management Centers (a plus)
• Experience in corporate telecommunications operations (a plus)

Core Competencies

Demonstrates expertise in fault diagnosis and resolution within telecommunications environments, while ensuring compliance with Occupational Health and Safety Management Systems and environmental management best practices.

Highest-signal resume keywords

• Fault Diagnosis
• Telecommunications Troubleshooting
• Network Monitoring
• SLA Compliance
• Occupational Health and Safety

Hard Skills

• Performance Indicator Analysis
• Maintenance Oversight
• Incident Management
• Network Operations
• Telecommunications Operations

Certifications & Qualifications

• Valid Category B Driver's License

Industry Keywords

• Occupational Health and Safety
• Environmental Policy
• Service Management Centers
• Network Operations Centers

Tools & Technologies

• Microsoft Office
• Excel
• Network Monitoring Tools