IT Coordinator – User Experience and End User Computing

Jobtailor; Rio de Janeiro; Presencial; BRL 180 000 - 280 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil (Rio de Janeiro) seeks an IT UX and Digital Workplace Lead to define metrics, govern the user experience, and drive continuous improvement across Microsoft 365 and Google Workspace.

The role covers Service Desk management, device lifecycle, and end-user computing, with a focus on operational efficiency, security, and data-driven decision making. Collaboration with business areas is essential to align IT services with user needs.

Qualificações

• Bachelor's degree in Computer Science or related field is required.
• Postgraduate IT Management or Digital Transformation is preferred.
• ITIL v4 certification is mandatory.
• Microsoft 365 Fundamentals (MS-900) is preferred.
• Google Workspace Administrator certification is preferred.
• COBIT Foundation certification is preferred.
• Experience leading digital workplace and EUC services in medium to large environments.
• Strong governance, security, and endpoint management knowledge.

Responsabilidades

• Lead UX strategy, defining metrics and indicators (SLI, XLA) and drive continuous improvement.
• Manage Digital Workspace including Service Desk levels 1 and 2, remote support, and field services.
• Coordinate device lifecycle management for standardization, performance, and security.
• Govern collaboration platforms (Microsoft 365 and Google Workspace) and drive adoption.
• Serve as liaison between users, business areas and IT coordinations to align IT services with user needs.

Conhecimentos

User Experience Strategy

Digital Workspace Management

Endpoint Management

Data-Driven Decision Making

Operational Efficiency

Communication

Collaboration

Alignment Facilitation

Formação académica

Bachelor's degree in Computer Science or related field

Postgraduate degree in IT Management / IT Governance / Digital Transformation

ITIL v4 Certification

MS-900 Microsoft 365 Fundamentals

Google Workspace Administrator

COBIT Foundation

Ferramentas

Microsoft 365 Administration

Google Workspace Administration

ITSM Tools

MDM Solutions

ITIL Practices

Endpoint Security

Descrição da oferta de emprego

• Lead the User Experience (IT UX) strategy, defining metrics, indicators (SLI, XLA) and continuous improvement initiatives;
• Manage the Digital Workspace, including Service Desk Level 1 and Level 2, remote support, Field Services and the Service Catalog;
• Coordinate device lifecycle management, ensuring standardization, performance, security and predictable costs;
• Establish governance for collaboration and productivity platforms (Microsoft 365 and Google Workspace), driving adoption and automation;
• Act as the liaison between users, business areas and other IT coordinations, ensuring alignment, communication and focus on the user experience.

Requirements

• Bachelor's degree completed: Computer Science, Information Systems or related fields;
• Postgraduate degree: IT Management, IT Governance or Digital Transformation;
• ITIL v4 - Mandatory;
• MS-900 – Microsoft 365 Fundamentals - Preferred;
• Google Workspace Administrator - Preferred;
• COBIT Foundation - Preferred;
• Proven experience managing user support, workplace or digital experience teams in medium to large corporate environments;
• Hands-on experience coordinating Digital Workplace and End User Computing (EUC) services, with a focus on operational efficiency and user experience;
• Experience implementing and evolving support models, service catalogs and support processes;
• Experience managing performance and experience indicators, focusing on continuous improvement and data-driven decision making;
• Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Intune), including administration, governance and security;
• Knowledge of Google Workspace, especially in hybrid or complementary environments;
• Experience managing endpoints, including: Windows operating systems, mobile devices (MDM), provisioning and standardization, patch and update management, performance and device health monitoring;
• Knowledge of ITSM tools and IT service management best practices (ITIL);
• Knowledge of endpoint security and identity management (Zero Trust, hardening, compliance).

Core Competencies

Demonstrates expertise in leading User Experience strategies and managing Digital Workspaces, with a strong focus on operational efficiency, user support, and continuous improvement. Proficient in Microsoft 365 and Google Workspace governance, administration, and security, ensuring alignment between users and IT services.

Highest-signal resume keywords

• User Experience Strategy
• Digital Workspace Management
• ITIL v4 Certification
• Microsoft 365 Administration
• Endpoint Security Knowledge

ATS Optimization Keywords

Hard Skills

• User Support Management
• Digital Experience Coordination
• Service Catalog Implementation
• Performance Indicator Management
• Endpoint Management
• Data-Driven Decision Making
• Operational Efficiency Focus
• Device Lifecycle Management
• Support Process Evolution
• ITSM Best Practices

Soft Skills

• Communication
• Collaboration
• Alignment Facilitation

Certifications & Qualifications

• ITIL v4
• MS-900
• Google Workspace Administrator
• COBIT Foundation

Industry Keywords

• Digital Transformation
• User Experience
• Service Desk
• End User Computing
• Zero Trust

Tools & Technologies

• Microsoft 365
• Google Workspace
• ITIL
• MDM Solutions
• ITSM Tools