Technology Governance Consultant

Jobtailor; São Paulo; Presencial; BRL 180 000 - 280 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil seeks an IT Governance & Process Management lead to drive maturity programs and strengthen cross‑functional collaboration across the organization.

The role focuses on implementing ITIL/COBIT based processes, defining governance metrics, and leading transformation initiatives to enhance service quality and operational efficiency.

Qualificações

• Requires hands-on experience implementing ITIL-based processes
• Experience in governance, service management, SLAs, KPIs and performance metrics
• Knowledge of COBIT and practical application in corporate environments
• Experience mapping, redesigning and optimizing processes
• Able to operate in a consultative capacity with multiple departments and levels
• ITIL Foundation or COBIT certifications are a plus

Responsabilidades

• Lead initiatives to advance IT maturity and drive operational excellence
• Define and implement governance standards, metrics and cadences
• Implement and strengthen ITIL/COBIT based practices
• Foster cross-functional collaboration and remove organizational silos
• Map, design and optimize IT processes for efficiency and service quality
• Define, monitor and evolve performance indicators and SLAs
• Participate in organizational transformation programs
• Facilitate workshops and governance forums
• Support strategies, policies and IT service management models
• Promote continuous improvement through result monitoring and optimization

Conhecimentos

IT Governance

Process Management

ITIL Implementation

COBIT Application

Organizational Transformation

Formação académica

Bachelor’s degree in Information Technology, Business Administration or related fields

Ferramentas

ITSM Tools

Descrição da oferta de emprego

• Lead initiatives to advance IT maturity, driving operational excellence and strengthening cross-functional integration
• Define and implement governance standards, metrics and cadences to raise the maturity of IT processes
• Implement, review and strengthen practices based on ITIL and COBIT frameworks
• Facilitate cross-functional integration by removing organizational silos and fostering collaboration
• Map, design, review and optimize IT processes with a focus on operational efficiency, service quality and internal customer experience
• Define, monitor and evolve performance indicators, SLAs and governance metrics
• Conduct organizational maturity analyses and propose continuous improvement actions
• Participate in organizational transformation initiatives
• Facilitate workshops, strategic meetings and governance forums
• Support the definition of strategies, policies, controls and IT service management models
• Promote a culture of continuous improvement by monitoring results and proposing optimizations

Requirements

• Bachelor’s degree in Information Technology, Business Administration or related fields
• Solid experience in IT Governance and Process Management
• Hands‑on experience implementing, evolving and sustaining ITIL‑based processes
• Advanced knowledge of COBIT and practical application of its concepts in corporate environments
• Experience in process mapping, redesign and optimization
• Proven involvement in organizational transformation programs and IT maturity improvement initiatives
• Knowledge of service management, governance, SLAs, KPIs and performance metrics
• Experience leading workshops, executive meetings and alignment forums
• Ability to operate in a consultative capacity with different departments and organizational levels
• ITIL Foundation, ITIL Managing Professional or equivalent certification is a plus
• COBIT Foundation or COBIT Design & Implementation certification is a plus
• Knowledge of Lean, Lean IT and continuous improvement methodologies is a plus
• Process management certifications such as CBPP, BPM or similar are advantages
• Experience with ITSM tools is a plus
• Knowledge of agile methodologies and hybrid management models is a plus
• Experience with frameworks and models for assessing organizational maturity is a plus

Core Competencies

Demonstrates expertise in IT Governance and Process Management, with a strong focus on implementing ITIL and COBIT frameworks to enhance operational efficiency and service quality. Proven ability to lead organizational transformation initiatives and facilitate cross‑functional collaboration.

Highest-signal resume keywords

• IT Governance
• Process Management
• ITIL Implementation
• COBIT Application
• Organizational Transformation

ATS Optimization Keywords

Hard Skills

• Process Mapping
• Process Redesign
• Performance Metrics
• Service Level Agreements
• Governance Standards
• Continuous Improvement
• Operational Efficiency
• IT Service Management
• KPI Monitoring
• Organizational Maturity Assessment

Soft Skills

• Facilitation
• Consultative Capacity
• Collaboration
• Strategic Meeting Leadership
• Workshop Leadership

Certifications & Qualifications

• ITIL Foundation
• ITIL Managing Professional
• COBIT Foundation
• COBIT Design & Implementation
• CBPP
• BPM

Industry Keywords

• ITIL
• COBIT
• Lean
• Lean IT
• Agile Methodologies
• Hybrid Management Models

Tools & Technologies

• ITSM Tools