IT Infrastructure Services Coordinator

Jobtailor; Brasil; Presencial; BRL 180 000 - 280 000; Tempo integral

Resumo da oferta

Jobtailor is seeking an IT Infrastructure Leader to coordinate and evolve global infrastructure services across on‑premises and cloud environments. You will drive modernization, automation via IaC, and strong governance over security, SLAs, and vendor management.

Ideal candidates will lead cross‑functional teams, monitor performance metrics, and implement resilience strategies to ensure high availability and cost efficiency.

Qualificações

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, Computer Networks or related fields.
• Postgraduate specialization or master’s in Cloud Computing, Information Security, IT Management or related areas.
• ITIL 4 Foundation (mandatory).
• CompTIA Security+ or other security certifications — Advantage.
• ISO 27001 — Advantage.
• COBIT 2019 — Advantage.
• Solid experience managing IT infrastructure services in medium/large corporate environments.
• Proven experience leading multidisciplinary technical teams (networking, systems, cloud and security).
• Hands-on experience with hybrid IT operations (on-premises and cloud).
• Experience managing services based on ITIL and operations oriented to SLA, SLI, SLO and XLA.
• Experience with critical environments, high availability and business continuity.
• Experience managing vendors and technology service contracts.
• Experience analyzing operational metrics and making data-driven decisions.
• Experience with cost optimization initiatives (FinOps) and operational efficiency.
• Network infrastructure (LAN, WAN, Wi‑Fi, VPN, SD‑WAN).
• Network security (Firewalls, IDS/IPS, NAC).
• Virtualization (VMware, Hyper‑V or similar).
• Storage (SAN, NAS, SDS).
• Backup and disaster recovery (B&R, DR).
• Observability and monitoring (APM, NPM, logs, metrics and tracing).
• Cloud Computing (AWS, Azure, GCP) and hybrid environments.
• Containers and orchestration (Kubernetes, AKS, EKS, OpenShift).
• Automation and Infrastructure as Code (Terraform, Ansible or similar).
• Operating systems (Linux and Windows Server).
• Vulnerability management, patching and hardening.
• ITSM tools and service management.
• FinOps concepts and cloud cost management.

Responsabilidades

• Coordinate IT infrastructure services, ensuring availability, performance and security of environments.
• Manage and evolve Networking/Connectivity, Datacenters/Platforms, ITOC, Cloud/Hybrid Environments, InfraSec and Databases.
• Establish and monitor performance indicators (SLA, SLI, SLO, XLA).
• Ensure operational continuity and implement resilience and disaster recovery strategies.
• Lead technological modernization and digital transformation for infrastructure.
• Promote process automation and adoption of Infrastructure as Code.
• Manage infrastructure service contracts and vendors.
• Implement and enforce security and compliance practices.
• Support strategic decisions using operational data and indicators.
• Drive cost optimization and operational efficiency (FinOps).
• Integrate infrastructure with DevOps practices and application requirements.
• Coordinate technical teams, promoting development and high performance.

Conhecimentos

Team leadership

Strategic decision-making

Collaboration

Process automation

Vendor management

Data-driven decisions

Formação académica

Bachelor’s degree in Computer Science / Information Systems / Computer Engineering / Computer Networks

Postgraduate specialization or Master’s in Cloud Computing / IT Management

ITIL 4 Foundation

CompTIA Security+ or equivalent

ISO 27001

COBIT 2019

Ferramentas

Terraform

Ansible

VMware

Hyper-V

Kubernetes

AKS / EKS / OpenShift

AWS / Azure / GCP

Descrição da oferta de emprego

• Coordinate IT infrastructure services, ensuring the availability, performance and security of environments.
• Manage and evolve the following domains: Networking and Connectivity, Datacenters and Platforms, ITOC (Operations and Observability), Cloud and Hybrid Environments, Infrastructure Security (InfraSec) and Databases (SQL and NoSQL).
• Establish and monitor performance indicators (SLA, SLI, SLO, XLA).
• Ensure operational continuity and implement resilience and disaster recovery strategies.
• Lead technological modernization and digital transformation initiatives for infrastructure.
• Promote process automation and adoption of Infrastructure as Code.
• Manage infrastructure service contracts and vendors.
• Implement and enforce security and compliance practices.
• Support strategic decisions using operational data and indicators.
• Drive cost optimization and operational efficiency (FinOps).
• Integrate infrastructure with DevOps practices and application requirements.
• Coordinate technical teams, promoting development and high performance.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, Computer Networks or related fields.
• Postgraduate: Specialization or master’s in Cloud Computing, Information Security, IT Management or related areas.
• Certifications: ITIL 4 Foundation (or higher) — Mandatory.
• CompTIA Security+ or other security certifications — Advantage.
• ISO 27001 — Advantage.
• COBIT 2019 — Advantage.
• Solid experience managing IT infrastructure services in medium/large corporate environments.
• Proven experience leading multidisciplinary technical teams (networking, systems, cloud and security).
• Hands‑on experience with hybrid IT operations (on‑premises and cloud).
• Experience managing services based on ITIL and operations oriented to SLA, SLI, SLO and XLA.
• Experience with critical environments, high availability and business continuity.
• Experience managing vendors and technology service contracts.
• Experience analyzing operational metrics and making data‑driven decisions.
• Experience with cost optimization initiatives (FinOps) and operational efficiency.
• Network infrastructure (LAN, WAN, Wi‑Fi, VPN, SD‑WAN).
• Network security (Firewalls, IDS/IPS, NAC).
• Virtualization (VMware, Hyper‑V or similar).
• Storage (SAN, NAS, SDS).
• Backup and disaster recovery (B&R, DR).
• Observability and monitoring (APM, NPM, logs, metrics and tracing).
• Cloud Computing (AWS, Azure, GCP) and hybrid environments.
• Containers and orchestration (Kubernetes, AKS, EKS, OpenShift).
• Automation and Infrastructure as Code (Terraform, Ansible or similar).
• Operating systems (Linux and Windows Server).
• Vulnerability management, patching and hardening.
• ITSM tools and service management.
• FinOps concepts and cloud cost management.

Core Competencies

Demonstrates expertise in managing IT infrastructure services, ensuring operational continuity, and implementing security and compliance practices. Proficient in cloud computing, automation, and cost optimization strategies to enhance performance and efficiency.

Highest‑signal resume keywords

• ITIL 4 Foundation Certification
• Cloud Computing (AWS, Azure, GCP)
• Infrastructure as Code (Terraform, Ansible)
• Network Infrastructure (LAN, WAN, VPN)
• Operational Metrics Analysis

ATS Optimization Keywords

Hard Skills

• IT Infrastructure Management
• Disaster Recovery Strategies
• Performance Indicators (SLA, SLI, SLO, XLA)
• Virtualization (VMware, Hyper‑V)
• Network Security (Firewalls, IDS/IPS)
• Containers and Orchestration (Kubernetes)
• Backup and Disaster Recovery (B&R, DR)
• Observability and Monitoring (APM, NPM)
• Cost Optimization (FinOps)
• Vulnerability Management

Soft Skills

• Team Leadership
• Strategic Decision‑Making
• Collaboration
• Process Automation Promotion
• Vendor Management

Certifications & Qualifications

• ITIL 4 Foundation
• CompTIA Security+
• ISO 27001
• COBIT 2019

Industry Keywords

• Infrastructure Security (InfraSec)
• Operational Continuity
• Digital Transformation
• Hybrid IT Operations
• Service Level Agreements

Tools & Technologies

• ITSM Tools
• Cloud and Hybrid Environments
• Operating Systems (Linux, Windows Server)
• Network Connectivity Solutions
• Automation Tools