Inside Sales

ZIM Integrated Shipping Services Ltd.; Sales; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

ZIM Integrated Shipping Services Ltd. in São Paulo, Brazil seeks a Sales Support professional to drive lead generation and maintain strong customer relations.

You will back Field Sales with up-to-date materials, responses, and end-to-end support for small customers, ensuring timely quotations and effective problem resolution. The role focuses on end-to-end support, creating and updating agreements, and keeping customers informed about rates, schedules, and new shipping methods.

Qualificações

• Academic education in Economics/ Business Management/ Marketing/ Logistics or similar.
• 2 years of experience in sales/CS position.
• Working experience in a local FFW / shipping industry is an advantage.

Responsabilidades

• Lead generation and compiling prospective customer lists for sales reps.
• Validate leads and assist sales to convert leads into sales.
• Coordinate accounts and prepare material for customer meetings.

Conhecimentos

Lead generation

Customer relationship

CRM experience

Quotations

Sales support

Problem solving

Formação académica

Economics / Business Management / Marketing / Logistics

Ferramentas

CRM system

Descrição da oferta de emprego

Description:
Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and Leads. In Charge of providing the small customers with end-to-end support and solutions.

Main Tasks:

• Lead Generation
• Compile lists of prospective customers for use as sales leads to the Sales representatives based on internal ZIM information, web data, external databases, quote inquiries, trade shows, business directories, etc.
• Validate sales leads and work to support the sales representative in materializing the leads into sales.
• Account Coordination
• Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
• Create and update agreements
• Discuss and prepare quotations for customers
• Customer relationship
• Deal with client’s follow up process and problems
• Solve ad-hoc problems
• Cascade relevant issues and problems of the customers to CS and ensure solving
• Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
• Performance Measurement
• Creating meeting reports in CRM
• Monitor customer performance
• Comply with tracking and reporting requirements
• Screening of lost/new customers

Requirements

• Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar
• 2 years of experience in sales/CS position
• Working experience in a local FFW / shipping industry - Advantage

I agree that you can keep my data for an extended time period so that it will be easier for you to contact me about job opportunities.

Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs.

Sales work alongside Customer Service and Business Development to create a holistic customer experience.