Booking Desk Representative

ZIM Integrated Shipping Services Ltd.; Santos; Presencial; BRL 60 000 - 100 000; Tempo integral

Resumo da oferta

ZIM Integrated Shipping Services Ltd. is seeking a Booking Desk Representative in Brazil to handle booking processes via INTTRA, MyZIM, and other platforms. You will analyze and adjust bookings and provide frontline CS via email and phone while handling overseas sales leads.

The role requires a degree in International Trade or related fields and English at upper intermediate to advanced level. You will monitor cargo readiness and deadlines to minimize rollovers and support pre-shipment

Qualificações

• Degree in International Trade or related field.
• Upper intermediate to advanced English.

Responsabilidades

• Receive, analyze, process, confirm, adjust and cancel bookings via platforms/EDI.
• Provide customer service and support via email and telephone on CS matters and sales leads from overseas offices.
• Monitor cargo readiness, deadlines, container status, and VGMs to minimize rollovers.
• Handle LAR requests and support pre-shipment processes.

Conhecimentos

English proficiency

Formação académica

Degree in International Trade

Ferramentas

INTTRA

MyZIM

Descrição da oferta de emprego

We are seeking for a Booking Desk Representative who will handle with:

• Receive, analyze, process, confirm, adjust, and cancel bookings via platforms/EDI (e.g., INTTRA, MyZIM), covering general cargo, IMO, reefer, OOG, etc., in line with established KPIs.
• Provide customer service and support via email (ZRM) and telephone, mainly regarding Customer Service (CS) matters, as well as handling Sales Leads received from overseas offices.
• Monitor cargo readiness, deadlines, container status, and VGMs, proactively managing deadlines to minimize cargo rollovers and ensure shipment readiness.
• Handle LAR requests and provide general customer support throughout the pre-shipment process.

I agree that you can keep my data for an extended time period so that it will be easier for you to contact me about job opportunities.

Requirements

• Degree in Trade International business, or related areas
• Upper intermediate to advanced English level

The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer-centric carrier in the industry.