ZIMLog - Customer Service Analyst

ZIM Integrated Shipping Services; São Paulo; Presencial; BRL 45 000 - 75 000; Tempo integral

Resumo da oferta

ZIM Logistics is seeking a Customer Service Analyst to monitor the cargo process and address operational issues with a strong customer service mindset and agility. You will follow up multi-modal cargo flows, respond to inquiries by email or phone, write and present rate quotes, support the Customer Service Leader, and keep internal data up to date.

You will need in this role: graduated in Foreign Trade or related areas; advanced English; knowledge in Office Suite; and previous experience in

Qualificações

• Graduated in Foreign Trade or related areas.
• Advanced English.
• Knowledge in Office Suite.
• Previous experience in Freight Forwarders is desirable.

Responsabilidades

• Follow up multi-modal cargo process.
• Deal with operational solutions.
• Respond to inquiries, by email or phone, from clients/vendors.
• Write and present rate quotes to customers.
• Support the Customer Service Leader with operational issues.
• Update internal system data.

Conhecimentos

Advanced English

Formação académica

Foreign Trade degree or related areas

Ferramentas

Office Suite

Descrição da oferta de emprego

ZIM Logistics is a freight forward company handling with multi-modal cargo.

The Customer Service Analyst is responsible to follow up the cargo process and dealing with operational issues, ZIM Logistics is seeking someone with customer service approach and agility mindset.

Major areas of responsibility

• Follow up multi-modal cargo process.
• Deal with operational solutions.
• Respond to inquiries, by email or phone, from clients/vendors.
• Write and present rate quotes to customers.
• Support the Customer Service Leader with operational issues.
• Update internal system data.

Requirements

You will need in this role:

• Graduated in Foreign Trade or related areas;
• Advanced English;
• Knowledge in Office Suite;
• Previous experience in Freight Forwarders (desirable).