Government Call Centre Agent, $2760/ Month | NORTH- CENTRAL AREA

CGP Personnel; Região Norte; Presencial; BRL 156.000 - 176.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12 days annual leave

14 days medical leave

Medical coverage provided

Descripción de la vacante

CGP Personnel is seeking a customer service professional to handle government hotline inquiries from the public. The role requires delivering high‑quality service by phone and email, clarifying issues, and providing accurate information. You will follow up on cases and ensure timely, professional handling of inquiries.

Candidates should be comfortable with a fast-paced environment and possess a customer‑oriented mindset. O‑level education is required, and prior call centre experience is a plus.

Formación

• GCE O-Level and above.
• Customer-service oriented with a pleasant and professional attitude.
• Ability to handle stress in a fast-paced environment.
• Comfortable handling enquiries from members of the public.
• Prior customer service or call centre experience is an advantage.

Responsabilidades

• Handle Government hotline enquiries from members of the public.
• Provide professional and quality customer service via phone and email.
• Attend to enquiries by clarifying issues and providing accurate information.
• Follow up on outstanding cases and perform call-backs when required.
• Ensure enquiries and cases are handled promptly and professionally.

Conocimientos

Customer service

Communication skills

Stress management

Public enquiries handling

Educación

GCE O-Level or equivalent

Descripción del empleo

JOB RESPONSIBILITIES

• Handle Government hotline enquiries from members of the public




• Provide professional and quality customer service via phone and email




• Attend to enquiries by clarifying issues and providing accurate information




• Follow up on outstanding cases and perform call-backs when required




• Ensure enquiries and cases are handled promptly and professionally

SALARY & BENEFITS

• Basic Salary: $2,760 per month

• 12 days Annual Leave




• 14 days Medical Leave




• Medical coverage provided

WORKING HOURS

• Monday to Friday: 8:30am – 6pm (Friday end work 30mins earlier)




• Location: Yio Chu Kang

REQUIREMENTS

• GCE O-Level and above

• Customer-service oriented with a pleasant and professional attitude




• Able to handle stress and work in a fast-paced environment




• Comfortable handling enquiries from members of the public




• Prior customer service or call centre experience will be an advantage