Customer Service Officer (Training Provided) | $2,600 | 1 Year Contract |North

RecruitFirst; Região Norte; On-site; BRL 68,000 - 113,000; Full time

Job summary

RecruitFirst is hiring a customer service associate in Yio Chu Kang. You will handle inbound calls and emails, delivering personalized and high-standard service while updating CRM with each customer interaction.

The role operates Monday to Friday, 8.30 AM to 6 PM, with a 1-year renewable contract and KPI-driven performance metrics. Training provided and growth opportunities may follow based on performance.

Qualifications

• Minimum qualification is N Levels.
• No experience is required as training provided.
• Good communication skills.
• Able to work under pressure in a KPI driven environment.

Responsibilities

• Handle inbound phone calls and email enquiries.
• To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
• Attend to customers’ feedback or complaints in a timely manner.
• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
• Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
• To meet the productivity components on both individual and team level (AHT, TPH, SL targets).
• Taking care of own wellbeing and contribute productively and effectively.
• To meet the quality components (CSAT, monthly quiz and audit targets).

Skills

Good communication

Work under pressure

Education

N Levels

Tools

CRM

Job description

Location (Nearest MRT): Yio Chu Kang

Salary: Up to $ 2,600 (Depends on Qualification & Relevant Work Experience)

Duration of Work: 1 Year Renewable Contract

Work Days : Monday to Friday

Work Hours : 8.30AM to 6PM

Responsibilities

• Handle inbound phone calls and email enquiries
• To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
• Attend to customers’ feedback or complaints in a timely manner.
• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
• Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
• To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
• Taking care of own wellbeing and contribute productively and effectively.
• To meet the quality components (CSAT, monthly quiz and audit targets)

Requirements

• Minimum qualification is N Levels
• No experience is required as training provided
• Good communication skills
• Able to work under pressure in a KPI driven environment

Kindly understand that only shortlisted candidates will be notified.