Gerente Desenvolvimento Negócios

Metso Corporation; Nova Lima, Sorocaba; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global industrial company is seeking a Manager, Services for its organization. This role involves leading initiatives to enhance service performance and customer value across the SAM region, requiring up to 40% travel. Candidates should hold a Bachelor's degree in relevant fields and have prior experience in aftermarket services. The position offers a strong focus on team collaboration and requires proficiency in English and Spanish.

Serviços

Health care

Dental plan

Life insurance

Private pension

Food ticket

Extensive learning opportunities

Qualificações

• Bachelor's degree in Engineering, Business Administration, or related fields.
• Experience in aftermarket or service operations strategy.
• Proficient in English and Spanish.

Responsabilidades

• Manage and expand service agreement base for recurring revenue.
• Drive service process harmonization and standardize documentation.
• Monitor service KPIs and guide Market Areas.

Conhecimentos

Analytical skills

Stakeholder influence

Communication skills

Understanding of service business models

Formação académica

Bachelor's degree in relevant fields

Ferramentas

SAP

Descrição da oferta de emprego

Introduction

We are seeking a Manager, Services to strengthen our Day‑to‑Day team in the Regional Hub – Pumps BL (SAM), leading initiatives that enhance service performance, customer value, and aftermarket growth. You will coordinate and support service‑related strategies across the SAM region, ensuring governance, standardization, capability development, and sustainable business results. Your contribution will be essential to protect the installed base, increase recurring revenue, and elevate the customer experience. In this position, you will report to the SAM Aftermarket Regional Head – Pumps BL. This position is based in the SAM Region (Brazil, Chile and Peru) and involves up to 40% travel (national/international).

Team you belong to

You will join a team of aftermarket and service specialists dedicated to enabling Market Areas with frameworks, tools, governance, and strategic direction. We focus on service process harmonization, LCS/MOI governance, capability development, installed base protection, and aftermarket growth.

You will collaborate with Market Areas, Product Management, Technical Support & Warranty, Commercial Excellence, D2D teams, and Global Inventory Planning.

Our culture is built on: Customer in center | High ambition – always | Getting it done – together | Open and honest.

What you’ll do

• Manage and expand the service agreement base to secure installed base and recurring revenue.
• Provide standards, governance, and tools for I&C, maintenance, inspections, and warranty processes (no execution).
• Drive service process harmonization and documentation standardization across SAM.
• Support Market Areas in developing and expanding LCS/MOI contract opportunities.
• Review the MALP with Market Areas and approve/decline strategic discounts.
• Lead service initiatives focusing on sustainable long‑term growth.
• Monitor service KPIs and guide Market Areas in improvement plans.
• Work with Global Inventory Planning to define stocking policy and regional performance targets.

Who you are

• Bachelor’s degree in Engineering, Business Administration, Operations Management, Supply Chain, or other relevant fields.
• Experience in aftermarket, service operations strategy, or industrial B2B environments.
• Solid understanding of service business models, contracts, LCS/MOI, maintenance structures, and warranty governance.
• Strong analytical, commercial, and profitability mindset.
• Ability to influence stakeholders without direct authority.
• Experience working with cross‑functional regional teams.
• Clear and persuasive communication skills.
• SAP knowledge preferred.
• Strategic, organized, and execution‑driven profile.

Proficiency in English and Spanish language skills.

What's in it for you

An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. At Metso, you get to be part of transforming the industry and making a positive change.

Safe work environment – For Metso, safety is a fundamental value. Our goal is to demonstrate leadership and vision in promoting a safety culture.

Compensation and rewards – Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.

Flexibility – We defend personal interactions and face‑to‑face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.

A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities – We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.

Interaction without borders – Take advantage of our network of colleagues around the world to exchange experiences and knowledge. We carry out the work together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you’re excited about this role, we encourage you to apply even if you don’t meet all the requirements. You may be the right candidate for the role. For additional information, please contact the HR – Resourcing team.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.