Fluent English) L2 Technical Support Consultant (Latam)

Supportyourapp; Teletrabalho; BRL 222.000 - 335.000; Tempo integral

Resumo da oferta

A global tech support company based in Brazil seeks an L2 Technical Support Consultant. The role involves managing customer technical inquiries, supporting internal teams, and maintaining records of system issues. Candidates should have excellent English communication skills and over a year of experience in technical support. This position offers remote work, flexible scheduling, and various perks including training and career growth opportunities. Join us to be part of a multicultural environment bringing support to tech companies around the world.

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Qualificações

• At least 1 year of proven experience in a technical support role.
• Hands-on experience analyzing and interpreting logs.
• Customer-oriented and responsible attitude.

Responsabilidades

• Handle customer inquiries involving technical issues and feedback.
• Maintain accurate records of system failures and maintenance.
• Contribute to and manage the company's support knowledge base.

Conhecimentos

Excellent English communication skills (C1)

Technical Support Engineer experience

Strong understanding of hardware/software interaction

Experience with Windows and Linux

Troubleshooting and problem-solving abilities

Experience with Zendesk, Salesforce, or similar

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited?

Let's see what it takes

What you will do :

• Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
• Follow established procedures to elevate issues to the appropriate internal teams and stakeholders
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
• Provide support for on-site activities involving technicians, customers, and subcontractors
• Contribute to and manage the company's support knowledge base, including relevant support guides and articles
• Ensure compliance with the company's Service Level Agreements (SLAs)

What you need to succeed in this role :

• Excellent English communication skills (at least C1 for both spoken and written)
• 1+ years of proven experience as a Technical Support Engineer, Product Support Engineer, or similar role
• Strong understanding of the interaction between hardware and software platforms
• Experience with both Windows and Linux operating systems
• Hands-on experience analyzing and interpreting logs
• Experience with Zendesk, Salesforce, Intercom, or Freshdesk
• Excellent troubleshooting and problem-solving abilities
• Experience with remote hardware debugging
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus :

• Experience working with UAV / UAS systems
• Practical knowledge of network architecture and cloud-based systems
• Familiarity with firewalls and port configuration

Benefits and Perks :

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since , we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

DISCLAIMER