Field Support Technician

Jobtailor; Montes Claros; Presencial; BRL 28 000 - 52 000; Tempo integral

Resumo da oferta

Jobtailor in Montes Claros, Brazil, is seeking a hands-on Field Service Technician to perform on-site visits, install and configure multifunction printers, and provide on-site IT support.

You will diagnose hardware and software issues, maintain parts inventory, complete service reports, and escalate complex problems to Level 3 while adhering to safety procedures and SLAs. A valid driver's license and willingness to travel are required, plus training and diverse manufacturers.

Qualificações

• Completed technical/vocational education in Information Technology or related fields.
• Experience providing field technical support.
• Experience installing, configuring, maintaining, and repairing equipment.
• Basic knowledge of electrical/electronic principles, computer hardware, and network basics.
• Experience with in-person user support.
• Valid driver's license (category B or higher) — mandatory.
• Availability for frequent travel and on-site assignments — mandatory.

Responsabilidades

• Perform on-site technical service visits to customer locations.
• Carry out maintenance, installation, configuration, and relocation of multifunction printers and equipment.
• Provide general IT support and Remote Hands assistance.
• Diagnose and resolve hardware and system failures.
• Ensure compliance with SLA targets for response and resolution of tickets.
• Update the status of service calls with the team responsible for ticket management.
• Record all activities performed, including technical reports, photographic evidence, and customer sign-off on completed services.
• Manage control, inventory, and custody of spare parts, backup equipment, and materials under your responsibility.
• Request part replacements, perform reverse logistics, and track equipment repairs.
• Escalate to Level 3 (N3) support when necessary, providing technical evidence for analysis and component replacement.
• Participate in technical training provided by the company.
• Operate in accordance with SONDA's safety standards, operational procedures, and internal policies.

Conhecimentos

Field technical support

On-site service

Troubleshooting

Customer communication

Documentation

Formação académica

Technical/vocational education in IT or related fields

Descrição da oferta de emprego

Responsibilities

• Perform on-site technical service visits, traveling to customer locations;
• Carry out corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers;
• Provide general IT support and Remote Hands assistance when required;
• Diagnose and resolve hardware and system failures;
• Ensure compliance with SLA targets for response and resolution of tickets;
• Update the status of service calls with the team responsible for ticket management;
• Record all activities performed, including technical reports, photographic evidence, and customer sign-off on completed services;
• Manage control, inventory, and custody of spare parts, backup equipment, and materials under your responsibility;
• Request part replacements, perform reverse logistics, and track equipment repairs;
• Escalate to Level 3 (N3) support when necessary, providing technical evidence for analysis and component replacement;
• Participate in technical training provided by the company;
• Operate in accordance with SONDA's safety standards, operational procedures, and internal policies.

Requirements

• Completed technical/vocational education in Information Technology, Technology, or related fields;
• Experience providing field technical support;
• Experience installing, configuring, maintaining, and repairing equipment;
• Basic knowledge of electrical/electronic principles, computer hardware, and network basics;
• Experience with in-person user support;
• Knowledge of diagnosing and resolving hardware and/or system failures;
• Ability to read and interpret manuals, diagrams, and technical documentation;
• Experience preparing technical reports and work orders;
• Good communication, organizational skills, and interpersonal skills;
• Valid driver's license (category B or higher) — mandatory;
• Availability for frequent travel and on-site assignments — mandatory.

Core Competencies

Demonstrates expertise in performing on-site technical service, including installation, configuration, and maintenance of multifunction printers and IT equipment. Proficient in diagnosing hardware failures and ensuring compliance with service level agreements while maintaining effective communication and organizational skills.