Field Support Technician – Mobile

Jobtailor; Ipatinga; Presencial; BRL 39 060 - 66 960; Tempo integral

Resumo da oferta

Jobtailor in Ipatinga, Brazil, seeks an On-site Technical Service Technician to visit client sites for installation, maintenance, and repair of multifunction printers and related equipment. You will provide PC/IT support and remote hands assistance as needed, diagnose hardware faults, and ensure SLA compliance.

The role requires field support experience, ability to read manuals, and strong communication. Frequent travel and a valid driver's license are mandatory.

Qualificações

• Completed technical/vocational education in IT, Technology, or related fields.
• Experience in field technical support.
• Experience installing, configuring, maintaining, and repairing equipment.
• Basic knowledge of electrical/electronic systems, IT, and networking fundamentals.
• Experience providing on-site user support.
• Knowledge of diagnosis and resolution of hardware and/or system faults.
• Ability to read and interpret manuals, diagrams, and technical documentation.
• Experience preparing technical reports and service orders.
• Good communication, organizational skills, and interpersonal relations.
• Valid driver's license (category B or higher) — full and current.
• Availability for frequent travel and on-site visits.

Responsabilidades

• Perform on-site technical service calls, traveling to client sites.
• Perform corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers.
• Provide general PC/IT support and Remote Hands assistance when required.
• Diagnose and resolve hardware and system failures.
• Ensure compliance with service-level agreements (SLAs) for incident response and resolution.
• Update the status of service calls with the ticket management team.
• Record all performed activities, including technical reports, photographic evidence, and client sign-off/validation of the service.
• Manage inventory and control of parts, backup equipment, and materials under your responsibility.
• Request parts replenishment, handle reverse logistics, and track equipment repairs.
• Escalate to N3 support teams when necessary, providing technical evidence for analysis and component replacement.
• Participate in technical training provided by the company.
• Work in accordance with SONDA's safety standards, operational procedures, and internal policies.

Conhecimentos

Field technical support

On-site user support

Troubleshooting hardware

Reading manuals/diagrams

Technical reporting

Communication skills

Travel readiness

Formação académica

Technical/vocational IT education

Descrição da oferta de emprego

Responsibilities

• Perform on-site technical service calls, traveling to client sites
• Perform corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers
• Provide general PC/IT support and Remote Hands assistance when required
• Diagnose and resolve hardware and system failures
• Ensure compliance with service-level agreements (SLAs) for incident response and resolution
• Update the status of service calls with the ticket management team
• Record all performed activities, including technical reports, photographic evidence, and client sign-off/validation of the service
• Manage inventory and control of parts, backup equipment, and materials under your responsibility
• Request parts replenishment, handle reverse logistics, and track equipment repairs
• Escalate to N3 support teams when necessary, providing technical evidence for analysis and component replacement
• Participate in technical training provided by the company
• Work in accordance with SONDA's safety standards, operational procedures, and internal policies

Requirements

• Completed technical/vocational education in IT, Technology, or related fields
• Experience in field technical support
• Experience installing, configuring, maintaining, and repairing equipment
• Basic knowledge of electrical/electronic systems, IT, and networking fundamentals
• Experience providing on-site user support
• Knowledge of diagnosis and resolution of hardware and/or system faults
• Ability to read and interpret manuals, diagrams, and technical documentation
• Experience preparing technical reports and service orders
• Good communication, organizational skills, and interpersonal relations
• Valid driver's license (category B or higher) — full and current (required)
• Availability for frequent travel and on-site visits (required)