Mobile Support Technician

Jobtailor; Patos de Minas; Presencial; BRL 48 000 - 66 000; Tempo integral

Resumo da oferta

Jobtailor is seeking an on-site Field Service Technician to perform visits to client locations in Patos de Minas, Brazil. The role involves installation, configuration, maintenance and repair of multifunction printers and IT equipment, with focus on rapid troubleshooting and SLA adherence.

The candidate should have completed IT-related technical education, experience in field support, and a valid driver’s license.

Qualificações

• Completed technical education in IT, Technology or related fields.
• Experience providing field technical support.
• Experience with installation, configuration, maintenance and repair of equipment.
• Basic knowledge of electrical/electronic systems, IT and networking fundamentals.
• Experience with on-site user support.
• Ability to diagnose and resolve hardware and/or system issues.
• Ability to read and interpret manuals, diagrams and technical documentation.
• Experience preparing technical reports and service orders.
• Good communication, organizational skills and interpersonal relationships.
• Valid and definitive driver’s license, category B or higher (required).
• Availability for frequent travel and on-site assignments (required).

Responsabilidades

• Perform on-site technical service visits, traveling to client locations.
• Carry out corrective and preventive maintenance, installation, configuration and relocation of multifunction printers and equipment from various manufacturers.
• Provide general PC/microcomputer support and Remote Hands support when necessary.
• Diagnose and resolve hardware and system failures.
• Ensure compliance with SLA targets for ticket response and resolution.
• Update the status of service requests with the team responsible for ticket management.
• Record all activities performed, including technical reports, photographic evidence and client validation of the completed service.
• Manage, inventory and control spare parts, backup equipment and materials under your responsibility.
• Request replacement parts, perform reverse logistics and track equipment repairs.
• Escalate to N3 support teams when required, providing technical evidence for analysis and component replacement.
• Participate in technical training provided by the company.
• Operate in accordance with SONDA’s safety standards, operational procedures and internal policies.

Conhecimentos

On-site support

Field service

Customer communication

Formação académica

Technical IT education

Descrição da oferta de emprego

Responsibilities

• Perform on-site technical service visits, traveling to client locations
• Carry out corrective and preventive maintenance, installation, configuration and relocation of multifunction printers and equipment from various manufacturers
• Provide general PC/microcomputer support and Remote Hands support when necessary
• Diagnose and resolve hardware and system failures
• Ensure compliance with SLA targets for ticket response and resolution
• Update the status of service requests with the team responsible for ticket management
• Record all activities performed, including technical reports, photographic evidence and client validation of the completed service
• Manage, inventory and control spare parts, backup equipment and materials under your responsibility
• Request replacement parts, perform reverse logistics and track equipment repairs
• Escalate to N3 support teams when required, providing technical evidence for analysis and component replacement
• Participate in technical training provided by the company
• Operate in accordance with SONDA’s safety standards, operational procedures and internal policies

Core Competencies

Demonstrates expertise in on-site technical support, including installation, configuration, and maintenance of multifunction printers and IT equipment. Proficient in diagnosing hardware and system failures while ensuring compliance with service level agreements.

Requirements

• Completed technical education in IT, Technology or related fields
• Experience providing field technical support
• Experience with installation, configuration, maintenance and repair of equipment
• Basic knowledge of electrical/electronic systems, IT and networking fundamentals
• Experience with on-site user support
• Ability to diagnose and resolve hardware and/or system issues
• Ability to read and interpret manuals, diagrams and technical documentation
• Experience preparing technical reports and service orders
• Good communication, organizational skills and interpersonal relationships
• Valid and definitive driver’s license, category B or higher (required)
• Availability for frequent travel and on-site assignments (required)