Technical Support Technician

Jobtailor

Campinas

Presencial

BRL 42 000 - 64 000

Tempo integral

14 dias+

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Resumo da oferta

Jobtailor is seeking a capable Field Service Technician to perform maintenance, installation, and relocation of multifunction printers at client sites in Campinas. You will provide microcomputer support, handle Remote Hands tasks, and ensure SLAs are met. Strong communication and travel readiness are essential.

Responsibilities include logging activities, coordinating with N3 when needed, and managing inventory and logistics. A valid driver’s license and willingness to travel are required.

Qualificações

Experience in field technical support.
Basic knowledge of electrical/electronic systems.
Networking knowledge or experience.
Strong communication and interpersonal skills.

Responsabilidades

Perform corrective and preventive maintenance, installation, and relocation of printers.
Provide microcomputer support and perform Remote Hands activities when required.
Respond to on-site service calls at client locations, ensuring compliance with SLAs.
Log all service activities in the system, including reports and client sign-off.
Escalate to N3 support for analysis and replacement of parts when necessary.
Manage local inventory, spare parts, backup equipment, and reverse logistics.
Submit expense reports for travel-related costs.
Maintain care of equipment, tools, and the company vehicle.
Participate in company-provided technical training and maintain ongoing communication with the team.

Conhecimentos

Field Technical Support

Electrical/Electronic Systems

Networking

Communication Skills

Ferramentas

Remote Hands Activities

Inventory Management

Spare Parts Management

SLAs Compliance

Descrição da oferta de emprego

Responsibilities

Perform corrective and preventive maintenance, installation, and relocation of multifunction and multi-brand printers.
Provide microcomputer support and perform Remote Hands activities when required.
Respond to on-site service calls at client locations, ensuring compliance with SLAs.
Log all service activities in the system, including technical reports, photographic evidence, and client sign-off.
Escalate to N3 support teams for analysis and replacement of parts when necessary.
Manage local inventory, spare parts, backup equipment, and reverse logistics.
Submit expense reports for travel-related costs (fuel, tolls, parking, etc.).
Maintain care of equipment, tools, and the vehicle used for activities.
Participate in company-provided technical training and maintain ongoing communication with the team.

Requirements

Valid full Category B (or higher) driver’s license.
Access to a garage or secure parking to store the company vehicle (when leased).
Experience in field technical support.
Basic knowledge of electrical/electronic systems, computer hardware/software, and networking.
Good communication and interpersonal skills.
Reside in the city where the position is located.
Availability for frequent travel and long daily commutes.

Core Competencies

Demonstrates expertise in corrective and preventive maintenance of multifunction printers, along with strong technical support skills in microcomputer systems and networking. Maintains effective communication and compliance with service level agreements while managing inventory and logistics.

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