Field Support Technician, Mobile

Jobtailor

Diadema

Presencial

BRL 42 000 - 72 000

Tempo integral

14 dias+

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Resumo da oferta

Jobtailor is seeking an onsite IT technician to deliver field support in São Paulo and surrounding areas. You will install and troubleshoot hardware and software on desktops, laptops, servers and peripherals, with a focus on Windows platforms and Microsoft Office.

Expect to manage printers, network components, and inventory, while logging tickets and meeting SLAs. Applicants should have a technical IT background, a valid CNH, and be prepared to travel up to 100 km.

Qualificações

High school diploma or technical IT course is required.
University degree in Information Technology completed or in progress is preferred.
Experience providing field technical support and in-person end-user support.
Experience maintaining microcomputer hardware and software; knowledge of Windows 10/11 and Microsoft Office.

Responsabilidades

Provide on-site technical support to SONDA clients, performing preventive and corrective maintenance on microcomputer equipment.
Install, configure, diagnose and maintain hardware and software.
Support desktops, laptops, servers, peripherals and other IT equipment.
Maintain and support thermal printers and Zebra printers.
Perform installation, configuration, formatting and image deployment on Windows devices.
Provide support for Microsoft Office and other corporate applications.
Log, track and close technical tickets, ensuring compliance with SLAs.
Manage inventory of parts, equipment and materials used during service calls.
Travel as required within up to 100 km; possess valid CNH and own car.

Conhecimentos

Field Technical Support Experience

Microcomputer Hardware Maintenance

Windows 10/11 Configuration

Ticketing Tools Proficiency

Technical Certifications (ITIL, MS)

Good Communication Skills

Team Collaboration

Formação académica

High school diploma or technical IT course

University degree in IT (preferred)

Ferramentas

ServiceNow

GLPI

OTRS

POS Systems

Descrição da oferta de emprego

Provide on-site technical support to SONDA clients, performing preventive and corrective maintenance on microcomputer equipment;
Install, configure, diagnose and maintain hardware and software;
Support desktops, laptops, servers, peripherals and other IT equipment;
Maintain and support thermal printers and Zebra printers;
Perform installation, configuration, formatting and image deployment on Windows devices;
Provide support for Microsoft Office and other corporate applications;
Perform Remote Hands activities, supporting infrastructure tasks, structured cabling, switches and routers;
Log, track and close technical tickets, ensuring compliance with service level agreements (SLAs);
Manage inventory of parts, equipment and materials used during service calls;
Ensure proper transport, storage and control of equipment and parts under your responsibility;
Work with different SONDA clients as operational demand requires, without being dedicated exclusively to a single project;
Maintain a high level of service quality, delivering an excellent customer experience and following established processes and procedures.

Requirements

High school diploma or completed technical course in Information Technology or related area (required);
University degree in Information Technology completed or in progress (preferred);
Experience providing field technical support;
Experience maintaining microcomputer hardware and software;
Knowledge of desktops, laptops, servers and peripherals;
Experience with thermal and Zebra printers;
Knowledge of Windows 10/11, Microsoft Office, formatting and image deployment;
Knowledge of client-server networks, structured cabling, switches and routers;
Experience with in-person end-user support;
Knowledge of inventory control for parts and equipment;
Experience with ticketing tools and meeting SLAs;
Valid Category B driver's license (CNH);
Own car for travel (motorcycles not accepted);
Availability to travel up to 100 km;
Have physical space at home to store parts and equipment;
Residence in São Paulo's South Zone, preferably in Diadema or nearby areas;
Technical certifications such as ITIL Foundation, Microsoft or similar (a plus);
Experience with ticketing tools such as ServiceNow, GLPI or OTRS (a plus);
Knowledge of commercial automation/point-of-sale (POS) systems (a plus);
Good communication and interpersonal skills (a plus);
Dynamic, proactive, organized and committed profile (a plus);
Ability to work well in a team and follow processes and Ticket Managers' instructions (a plus);
Ability to anticipate and resolve issues with a focus on customer satisfaction (a plus).

Core Competencies

Demonstrates expertise in providing on-site technical support, including installation, configuration, and maintenance of microcomputer hardware and software. Proficient in managing inventory, ensuring compliance with SLAs, and delivering exceptional customer service.

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