Mobile Field Support Technician

Jobtailor; Ubá; Presencial; BRL 39 060 - 78 120; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks an on-site technical service professional to travel between client sites, performing installation, configuration and repair of multifunction printers and IT equipment. The role also involves providing PC/IT support and remote hands assistance when needed.

The ideal candidate will have completed technical education in IT/Technology or related fields, hands-on field experience, and strong diagnostic skills for hardware and system faults, with good communication abilities.

Qualificações

• On-site field technical support experience.
• Experience with installation, configuration, maintenance and repair of equipment.
• Basic knowledge of electrical/electronics, computing, and networking fundamentals.
• Experience in direct, in-person user support.
• Ability to read manuals, diagrams and technical documentation.

Responsabilidades

• Perform on-site technical service calls, traveling to client sites.
• Carry out corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers.
• Provide general PC/IT support and Remote Hands assistance when required.
• Diagnose and resolve hardware and system faults.
• Ensure compliance with SLAs for ticket response and resolution.

Conhecimentos

On-site field technical support

Installation and maintenance

Hardware and networking basics

Travel willingness

Communication and teamwork

Formação académica

Completed technical education in IT/Technology or related fields

Descrição da oferta de emprego

Responsibilities

• Perform on-site technical service calls, traveling to client sites;
• Carry out corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers;
• Provide general PC/IT support and Remote Hands assistance when required;
• Diagnose and resolve hardware and system faults;
• Ensure compliance with service level agreements (SLAs) for response and resolution of tickets;
• Update the status of service calls with the team responsible for ticket management;
• Record all activities performed, including technical reports, photographic evidence, and client confirmation of the work performed;
• Control, inventory, and manage spare parts, backup equipment, and materials under your responsibility;
• Request part replacements, perform reverse logistics, and follow up on equipment repairs;
• Escalate to N3 support teams when necessary, providing technical evidence for analysis and component replacement;
• Participate in technical training provided by the company;
• Operate in accordance with SONDA's safety standards, operational procedures, and internal policies.

Requirements

• Completed technical education in IT, Technology, or related fields;
• Experience providing on-site field technical support;
• Experience with installation, configuration, maintenance, and repair of equipment;
• Basic knowledge of electrical/electronics, computing, and networking fundamentals;
• Experience in direct, in-person user support;
• Proficiency in diagnosing and resolving hardware and/or system faults;
• Ability to read and interpret manuals, diagrams, and technical documentation;
• Experience preparing technical reports and service orders;
• Good communication, organizational skills, and interpersonal relationships;
• Valid, permanent Class B (or equivalent) driver's license (mandatory);
• Availability for frequent travel and travel between sites (mandatory).

Core Competencies

Demonstrates expertise in on-site technical support, including installation, configuration, and maintenance of multifunction printers and IT equipment. Proficient in diagnosing hardware faults and ensuring compliance with service level agreements while maintaining effective communication and organizational skills.