E-commerce Analyst – Product Focus

Jobtailor; Blumenau; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Product/Digital Experience Manager to guard and optimize the customer’s digital journey across e-commerce platforms. You will identify improvements, manage the backlog, and align business goals with technical delivery.

The role requires experience with Agile, data-driven decision making, and process optimization to enable continuous improvement of digital products and customer experience.

Qualificações

• Requires a Bachelor’s degree in Business Administration, Marketing, Technology, Engineering, or related field.
• Experience with e-commerce, digital products, and/or digital transformation.
• Knowledge of Agile methodologies (Scrum, Kanban).
• Experience with backlog management, process analysis, and tracking digital projects and products.
• Knowledge of data analysis and performance metrics.

Responsabilidades

• Serve as guardian of the customer’s digital journey and ensure a seamless, high-performing experience.
• Identify opportunities to improve and simplify the customer experience.
• Track and organize the backlog of improvements and new features.
• Support prioritization based on data, customer needs, and business objectives.
• Work with business and technology teams, aligning needs and monitoring deliverables.
• Map processes and customer journeys, identifying opportunities for automation and continuous improvement.
• Analyze product performance data and metrics.
• Structure business needs and criteria for product enhancements.
• Participate in Agile ceremonies, following development and delivery improvements.
• Support implementation of digital solutions and tools.
• Track initiative results and contribute to product continuous improvement.

Conhecimentos

Agile Methodologies

Backlog Management

Data Analysis

Digital Transformation

Process Automation

Formação académica

Bachelor’s degree in Business Administration or related field

Ferramentas

Digital Platforms

Performance Tracking Tools

Descrição da oferta de emprego

• Serve as the guardian of the customer’s digital journey, ensuring a seamless, high-performing, and engaging experience at every interaction
• Identify opportunities to improve and simplify the customer experience
• Track and organize the backlog of improvements and new features
• Support prioritization based on data, customer needs, and business objectives
• Work closely with business and technology teams, aligning needs and monitoring deliverables
• Map processes and customer journeys, identifying opportunities for automation, digitization, and continuous improvement
• Analyze product performance data and metrics
• Structure business needs, requirements, and criteria for product enhancements
• Participate in Agile ceremonies, following development, validation, and delivery improvements
• Support the implementation of digital solutions and tools
• Track initiative results and contribute to the product’s continuous improvement

Requirements

• Education: Bachelor’s degree in Business Administration, Marketing, Technology, Engineering, or a related field
• Experience with e-commerce, digital products, and/or digital transformation
• Knowledge of Agile methodologies (Scrum, Kanban)
• Experience with backlog management, process analysis, and/or tracking digital projects and products
• Knowledge of data analysis and performance metrics
• Familiarity with digital platforms and performance tracking tools
• UX/UI, process automation, and requirements-gathering knowledge is a plus

Core Competencies

Demonstrates expertise in enhancing customer digital journeys through data-driven decision-making, process mapping, and Agile methodologies. Proficient in backlog management and performance analysis to drive continuous improvement in digital products.

Highest-signal resume keywords

• Agile Methodologies
• Backlog Management
• Data Analysis
• Digital Transformation
• Process Automation

Hard Skills

• Data Analysis
• Backlog Management
• Process Analysis
• Requirements Gathering
• Performance Metrics

Soft Skills

• Collaboration
• Communication
• Problem-Solving

Industry Keywords

• E-Commerce
• Digital Products
• Customer Experience
• Continuous Improvement

Tools & Technologies

• Digital Platforms
• Performance Tracking Tools