Junior E-Commerce Analyst

Jobtailor

São Paulo

Presencial

BRL 60 000 - 90 000

Tempo integral

Há 5 dias

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Resumo da oferta

Jobtailor in São Paulo is seeking an Operations Specialist to support owned-store, marketplaces, and partner channels, ensuring smooth processing of orders, returns, invoicing, and logistics. You will manage product listings, catalog updates, and promotional campaigns, collaborating with teams to improve efficiency and customer satisfaction across digital channels.

You will analyze performance metrics, assist with reporting, and help optimize processes to drive operational results in a

Qualificações

Completed or ongoing degree in E-Commerce, Marketing, Business Administration, Engineering, or a related field.
Experience with operational routines and administrative workflows involving online sales, logistics, invoicing, and after-sales support for online stores.
Experience with product listings, inventory monitoring, and digital operations support.
Proficiency in Microsoft Office, especially Excel.
Knowledge of VTEX, Salesforce, and SAP.
Strong organizational skills and attention to detail.
Good communication skills and ability to work effectively in a team.
Ability to manage multiple simultaneous demands.
Proactivity, accountability, and eagerness to learn.

Responsabilidades

Provide support for owned-store, marketplace, and partner-channel operations by tracking requests, outstanding issues, and operational follow-ups
Monitor and resolve issues related to returns, product incidents, deliveries, customer service complaints, and other operational requests
Submit payment requests and monitor the department’s administrative processes
Interact with internal and external teams and contribute to problem resolution
Support the assessment of inventory replenishment needs by business unit across digital channels
Enter orders and monitor replenishment workflows through internal systems and logistics partners
Monitor requests related to invoicing, shipping, and delivery of goods
Create listings for new products in the online store and on marketplaces
Monitor the product catalog, carrying out activations, deactivations, registration corrections, and information updates
Ensure that data published across digital channels is up to date and standardized
Support the management of coupons, vouchers, and promotional campaigns
Receive internal requests, monitor follow-ups with partners, and ensure that planned actions are implemented
Collaborate on promotional campaigns and digital marketing initiatives
Support the monitoring of sales, campaign, and digital-channel performance indicators
Prepare operational reports and monitor performance metrics
Identify opportunities to improve processes, routines, and operational results

Conhecimentos

Operational Routines

Administrative Workflows

Product Listings

Digital Operations Support

Invoicing Processes

Formação académica

Degree in E-Commerce/Marketing/Business Admin

Ferramentas

Microsoft Office

Excel

VTEX

Salesforce

SAP

Descrição da oferta de emprego

Provide support for owned-store, marketplace, and partner-channel operations by tracking requests, outstanding issues, and operational follow-ups
Monitor and resolve issues related to returns, product incidents, deliveries, customer service complaints, and other operational requests
Submit payment requests and monitor the department’s administrative processes
Interact with internal and external teams and contribute to problem resolution
Support the assessment of inventory replenishment needs by business unit across digital channels
Enter orders and monitor replenishment workflows through internal systems and logistics partners
Monitor requests related to invoicing, shipping, and delivery of goods
Create listings for new products in the online store and on marketplaces
Monitor the product catalog, carrying out activations, deactivations, registration corrections, and information updates
Ensure that data published across digital channels is up to date and standardized
Support the management of coupons, vouchers, and promotional campaigns
Receive internal requests, monitor follow-ups with partners, and ensure that planned actions are implemented
Collaborate on promotional campaigns and digital marketing initiatives
Support the monitoring of sales, campaign, and digital-channel performance indicators
Prepare operational reports and monitor performance metrics
Identify opportunities to improve processes, routines, and operational results

Requirements

Completed or ongoing degree in E-Commerce, Marketing, Business Administration, Engineering, or a related field
Experience with operational routines and administrative workflows involving online sales, logistics, invoicing, and after-sales support for online stores
Experience with product listings, inventory monitoring, and digital operations support
Proficiency in Microsoft Office, especially Excel
Knowledge of VTEX, Salesforce, and SAP
Strong organizational skills and attention to detail
Good communication skills and ability to work effectively in a team
Ability to manage multiple simultaneous demands
Proactivity, accountability, and eagerness to learn

Core Competencies

Demonstrates expertise in operational support for e-commerce and digital channels, including inventory management, product listings, and performance monitoring. Proficient in utilizing tools like Microsoft Excel, VTEX, Salesforce, and SAP to enhance operational efficiency and support marketing initiatives.

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