Collections Assistant

Jobtailor; São Paulo; Presencial; BRL 30 000 - 60 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil seeks an organized administrative support specialist to assist the customer service team, manage back-office operations, and ensure clean, accurate records across processes.

You will monitor deadlines for customer responses, handle complaints through Reclame Aqui, Consumidor.gov, Procon, and Bacen, and analyze processes to suggest continuous improvements while preparing periodic reports on status and efficiency.

Qualificações

• Basic knowledge of Microsoft Office
• Degree in Business Administration or a related field

Responsabilidades

• Handle administrative and operational processes
• Provide administrative support to the customer service team
• Provide customer service through back-office operations, including occasional outbound contact
• Monitor compliance with deadlines for responding to customers
• Handle complaints received through Reclame Aqui, Consumidor.gov, Procon, and Bacen
• Analyze processes and suggest continuous improvements
• Maintain accurate records
• Prepare periodic reports on process status and efficiency

Descrição da oferta de emprego

• Handle administrative and operational processes
• Provide administrative support to the customer service team
• Provide customer service through back-office operations, including occasional outbound contact
• Monitor compliance with deadlines for responding to customers
• Handle complaints received through Reclame Aqui, Consumidor.gov, Procon, and Bacen
• Analyze processes and suggest continuous improvements
• Maintain accurate records
• Prepare periodic reports on process status and efficiency

Requirements

• Basic knowledge of Microsoft Office
• Degree in Business Administration or a related field

Core Competencies

Demonstrates strong administrative and operational capabilities, with a focus on customer service support and process improvement. Proficient in maintaining records and preparing reports to ensure compliance and efficiency.

Highest-signal resume keywords

• Administrative Support
• Customer Service
• Process Improvement
• Record Keeping
• Microsoft Office

Certifications & Qualifications

• Degree in Business Administration

Industry Keywords

• Back-Office Operations
• Compliance Monitoring
• Customer Complaints Handling
• Periodic Reporting
• Operational Processes