Quality Monitoring Assistant

Jobtailor; Belo Horizonte; Presencial; BRL 39 000 - 61 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a proactive Customer Success/Operations Support professional in Belo Horizonte, Brazil. The role focuses on monitoring customer interactions, conducting audits, and resolving operational cases to prevent recurrence.

You will prepare KPI reports and support decision-making through data-driven insights. Ideal candidates have a high school diploma, knowledge of Customer Service, basic Excel, and strong writing/reading comprehension.

Qualificações

• High school diploma or equivalent required.
• Experience or training in Customer Success preferred.
• Strong written and verbal communication skills.
• Ability to analyze data and derive insights.
• Knowledge of Reclame Aqui handling is a plus.

Responsabilidades

• Monitor customer interactions, evaluating quality and adherence to established standards
• Conduct sales audits, identifying deviations and opportunities for improvement
• Handle cases submitted through Reclame Aqui, ensuring appropriate responses aligned with company guidelines
• Handle operational cases, supporting problem resolution and preventing recurrence
• Conduct operational studies as needed to support decision-making
• Prepare follow-up dossiers and KPI tracking controls
• Create, analyze, and submit management reports based on the data and studies conducted
• Support and deliver operational training based on analysis and monitoring results

Conhecimentos

Customer Service Knowledge

Data Analysis Skills

KPI Tracking

Effective Communication

Problem-Solving Skills

Formação académica

High School Diploma

Training in Customer Success

Ferramentas

Excel

Descrição da oferta de emprego

• Monitor customer interactions, evaluating quality and adherence to established standards
• Conduct sales audits, identifying deviations and opportunities for improvement
• Handle cases submitted through Reclame Aqui, ensuring appropriate responses aligned with company guidelines
• Handle operational cases, supporting problem resolution and preventing recurrence
• Conduct operational studies as needed to support decision-making
• Prepare follow-up dossiers and KPI tracking controls
• Create, analyze, and submit management reports based on the data and studies conducted
• Support and deliver operational training based on analysis and monitoring results

Requirements

• High school diploma
• Knowledge of Customer Service and Customer Success
• Basic Excel skills
• Strong writing and reading comprehension skills
• Time management, effective communication, and problem-solving skills
• Data analysis skills
• Teamwork and results-oriented mindset
• Training in Customer Success and handling Reclame Aqui cases (a plus)

Core Competencies

Demonstrates expertise in Customer Service and Customer Success, with strong capabilities in Data Analysis and effective communication. Proficient in monitoring customer interactions and conducting operational studies to drive improvements and support decision-making.

Highest-signal resume keywords

• Customer Service Knowledge
• Data Analysis Skills
• KPI Tracking
• Effective Communication
• Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Basic Excel Skills
• Data Analysis
• Sales Audits
• Operational Studies
• Management Reporting

Soft Skills

• Time Management
• Teamwork
• Results-Oriented Mindset
• Writing Comprehension
• Reading Comprehension

Certifications & Qualifications

• High School Diploma
• Training in Customer Success

Industry Keywords

• Reclame Aqui
• Customer Success
• Quality Monitoring
• Operational Training