Customer Service Assistant

Jobtailor; São José dos Pinhais; Presencial; BRL 39 000 - 67 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Customer Service Operations Assistant to support Grupo Boticário's ecosystem. You will help manage service workflows for internal orders and donations, monitor tickets, and assist with interfaces to corporate systems.

You will collaborate with cross-functional teams, contribute to performance indicators, and support analysts with account management routines using SAP, Excel and BI tools. Strong communication and adaptability are essential.

Qualificações

• Clear, assertive verbal and written communication skills.
• Curiosity, learning ability and flexibility.
• Familiarity with corporate systems and platforms.
• University degree in progress or completed.

Responsabilidades

• Provide routine support for Customer Service operations of Grupo Boticário’s ecosystem.
• Manage the service workflow for internal orders and donations.
• Assist with interfaces to corporate systems.
• Monitor support tickets.
• Support analysts with account management routines for the brands.
• Support updating operational performance indicators.
• Participate in process improvement forums and cross-functional collaboration.

Conhecimentos

Clear communication

Learning agility

Flexibility

Corporate systems familiarity

Formação académica

University degree in progress or completed

Ferramentas

Microsoft Office

Excel

BI Tools

ERP Systems (SAP)

Descrição da oferta de emprego

• Provide routine support for the Customer Service operations of Grupo Boticário’s ecosystem
• Manage the service workflow for internal orders and donations
• Assist with interfaces to corporate systems
• Monitor support tickets
• Support analysts with account management routines for the O Boticário, Quem Disse, Berenice?, O.U.i, and Eudora brands
• Support the updating of operational performance indicators
• Participate continuously in process improvement forums and cross-functional collaboration across multidisciplinary teams

Requirements

• Clear, assertive verbal and written communication skills
• Strong learning ability, curiosity, and flexibility
• Ease and affinity for working with corporate systems and platforms
• Knowledge of or previous experience with Microsoft Office/Excel, BI tools, or ERP systems such as SAP will be considered an advantage
• Currently pursuing or having completed a university degree

Core Competencies

Demonstrates strong communication skills and a proactive approach to customer service operations, with experience in managing workflows and supporting cross-functional teams. Proficient in corporate systems and tools, including Microsoft Office and ERP systems.

Highest-signal resume keywords

• Customer Service Operations
• Workflow Management
• Microsoft Office/Excel
• ERP Systems
• Process Improvement

Hard Skills

• Workflow Management
• Operational Performance Indicators
• Support Ticket Monitoring
• Account Management Routines
• Process Improvement

Soft Skills

• Clear Communication
• Assertiveness
• Learning Ability
• Curiosity
• Flexibility

Industry Keywords

• Customer Service
• Corporate Systems
• Cross-Functional Collaboration
• Multidisciplinary Teams

Tools & Technologies

• Microsoft Office
• Excel
• BI Tools
• ERP Systems
• SAP