Bilingual Customer Service Agent

Masterpro; Vespasiano; Presencial; BRL 33 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training and growth opportunities

Resumo da oferta

MasterPro in Vespasiano, Brazil, seeks a remote bilingual customer service agent to handle inbound/outbound calls and emails in two languages. You will support delivery, installation, scheduling, and order inquiries, while coordinating with internal teams to ensure smooth service delivery.

Candidate should have prior customer service experience, be fluent in two languages, and comfortable with scheduling systems and CRM.

Qualificações

• Experience in customer service or call center support.
• Fluent verbal and written communication skills in two languages.
• Able to handle inbound and outbound calls and emails.
• Organized, detail-oriented, and reliable.
• Basic computer skills, email, scheduling systems, CRM preferred.

Responsabilidades

• Answer inbound calls and respond to emails in both languages.
• Make outbound calls and emails for follow-ups and updates.
• Route logistics and coordinate with internal teams.
• Provide delivery, installation timelines and scheduling.
• Document interactions and update customer records.

Conhecimentos

Bilingual communication

Customer service

Phone support

CRM experience

Ferramentas

CRM

Descrição da oferta de emprego

Bilingual Customer Service Agent MasterPro vespasiano, estado de minas gerais, br

Descrição da vaga

Job Description: Monday to Saturday. 44 hours per week. PJ. NIGHT SHIFT.

We are looking for a remote Bilingual Customer Service Agent to handle inbound and outbound phone call and email communications in both languages. This role focuses on assisting customers with questions related to delivery, installation, scheduling, and general order support, as well as proactively reaching out to customers when needed.

Responsibilities:

• - Answer inbound phone calls and respond to customer emails in both languages
• - Make outbound phone calls and send emails to customers for follow-ups, confirmations, and updates
• Route logistics
• - Provide accurate information about delivery and installation timelines
• - Schedule, confirm, and update appointments as needed
• - Resolve customer questions and issues in a professional and timely manner
• - Document interactions and update customer records accurately
• - Coordinate with internal teams to ensure smooth service delivery

Requirements:

• - Previous experience in customer service or call center support
• - Fluent verbal and written communication skills in two languages
• - Comfortable handling inbound and outbound calls and emails throughout the day
• - Organized, detail-oriented, and reliable
• - Ability to remain calm and professional in fast-paced situations
• - Basic computer skills (email, scheduling systems, CRM preferred)

What we offer:

• - Training and ongoing support
• - Growth opportunities within the company.