Bilingual Customer Service Agent

Masterpro; Distrito Federal; Presencial; BRL 33 000 - 67 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training & support

Growth opportunities

Resumo da oferta

Masterpro is seeking a remote bilingual Customer Service Agent to handle inbound and outbound calls and emails in two languages. You will assist customers with delivery, installation, scheduling, and order support while proactively reaching out when needed.

The role emphasizes professional communication, accuracy in documentation, and coordination with internal teams to ensure smooth service delivery. Training and growth opportunities are offered.

Qualificações

• Fluent verbal and written communication in two languages.
• Experience in customer service or call center support.
• Able to handle inbound/outbound calls and emails across the day.
• Organized, detail-oriented and reliable.
• Basic computer skills with scheduling/CRM familiarity.

Responsabilidades

• Answer inbound calls and respond to emails in both languages.
• Make outbound calls and send emails for follow-ups and updates.
• Provide accurate information about delivery and installation timelines.
• Schedule, confirm, and update appointments as needed.
• Document interactions and update customer records accurately.
• Coordinate with internal teams to ensure smooth service delivery.

Conhecimentos

Bilingual communication

Phone & email support

Organization

Calm under pressure

Customer service mindset

Ferramentas

CRM software

Scheduling systems

Descrição da oferta de emprego

Job Description: Monday to Saturday. 44 hours per week. PJ. NIGHT SHIFT.

We are looking for a remote Bilingual Customer Service Agent to handle inbound and outbound phone call and email communications in both languages. This role focuses on assisting customers with questions related to delivery, installation, scheduling, and general order support, as well as proactively reaching out to customers when needed.

Responsibilities:

• Answer inbound phone calls and respond to customer emails in both languages
• Make outbound phone calls and send emails to customers for follow-ups, confirmations, and updates
• Provide accurate information about delivery and installation timelines
• Schedule, confirm, and update appointments as needed
• Resolve customer questions and issues in a professional and timely manner
• Document interactions and update customer records accurately
• Coordinate with internal teams to ensure smooth service delivery

Requirements:

• Previous experience in customer service or call center support
• Fluent verbal and written communication skills in two languages
• Comfortable handling inbound and outbound calls and emails throughout the day
• Organized, detail-oriented, and reliable
• Ability to remain calm and professional in fast-paced situations
• Basic computer skills (email, scheduling systems, CRM preferred)

What we offer:

- Training and ongoing support

- Growth opportunities within the company.