Wanted: Bilingual Customer Service Agent

Masterpro; Três Lagoas; Presencial; BRL 45 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training and ongoing support

Growth opportunities within the公司

Resumo da oferta

MasterPro is seeking a remote bilingual Customer Service Agent to handle inbound and outbound calls and emails in two languages. The role focuses on delivery, installation, scheduling, and order support while proactively reaching out to customers when needed.

The position is 44 hours per week, night shift, working remotely from Brazil. Training and ongoing support are provided, with growth opportunities within the company.

Qualificações

• Experience in customer service or call center.
• Fluent in two languages (verbal and written).
• Comfortable handling inbound and outbound calls and emails throughout the day.
• Basic computer skills (email, scheduling systems, CRM preferred).

Responsabilidades

• Answer inbound calls and emails in both languages.
• Make outbound calls and emails for follow-ups and updates.
• Route logistics and coordinate with internal teams.
• Provide delivery and installation timelines.
• Schedule, confirm, and update appointments as needed.
• Resolve customer questions and issues professionally and timely.
• Document interactions and update customer records accurately.

Conhecimentos

Bilingual communication

Customer service experience

Phone & email support

CRM familiarity

Ferramentas

CRM software

Descrição da oferta de emprego

Wanted: Bilingual Customer Service Agent MasterPro três lagoas, estado de mato grosso do sul, br

Descrição da vaga

Job Description: Monday to Saturday. 44 hours per week. PJ. NIGHT SHIFT.

We are looking for a remote Bilingual Customer Service Agent to handle inbound and outbound phone call and email communications in both languages. This role focuses on assisting customers with questions related to delivery, installation, scheduling, and general order support, as well as proactively reaching out to customers when needed.

Responsibilities

• - Answer inbound phone calls and respond to customer emails in both languages
• - Make outbound phone calls and send emails to customers for follow-ups, confirmations, and updates
• - Route logistics
• - Provide accurate information about delivery and installation timelines
• - Schedule, confirm, and update appointments as needed
• - Resolve customer questions and issues in a professional and timely manner
• - Document interactions and update customer records accurately
• - Coordinate with internal teams to ensure smooth service delivery

Requirements

• - Previous experience in customer service or call center support
• - Fluent verbal and written communication skills in two languages
• - Comfortable handling inbound and outbound calls and emails throughout the day
• - Organized, detail-oriented, and reliable
• - Ability to remain calm and professional in fast-paced situations
• - Basic computer skills (email, scheduling systems, CRM preferred)

What we offer

• - Training and ongoing support
• - Growth opportunities within the company.