Benefits Operations Coordinator

Jobtailor; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a seasoned Benefits Operations Manager in São Paulo to coordinate corporate and flexible benefits programs, ensuring efficiency, quality, and policy compliance. You will act as the main operations interface between HR Operations, the Benefits CoE, and external vendors while driving governance and SLA fulfillment.

The role requires strong experience in benefits administration, KPI monitoring, and data-driven process improvements, with a track record of leading digital

Qualificações

• Bachelor’s degree in Business Administration or a related field.
• Solid experience in HR operations and benefits administration, including PAT (Brazil’s Worker Food Program).
• Experience with flexible benefits, operational management, and vendor relations.
• Experience with process governance, KPI management, and results accountability.
• Knowledge of HR systems and benefits platforms.
• Ability to analyze metrics, lead action plans, and drive continuous improvement.

Responsabilidades

• Coordinate corporate and flexible benefits operations, ensuring efficiency, quality, and compliance with internal policies.
• Ensure the execution of changes, eligibility management, billing, reconciliations, audits, and employee support processes.
• Serve as the primary operational interface between HR Operations, the Benefits CoE, BPO providers, vendors, and partner teams.
• Ensure process governance, internal controls, compliance, and SLA fulfillment.
• Manage benefits vendors, platforms, and partners, monitoring performance and operational metrics.
• Support the implementation of new programs, policies, and initiatives defined by the CoE.
• Manage operational KPIs, volumes, quality, employee experience, and budget.
• Turn data insights into continuous improvement and a simplified employee journey.
• Promote the digitalization and automation of benefits processes.
• Develop and engage the team, promoting operational excellence, collaboration, and a focus on internal customers.

Conhecimentos

HR Operations Management

Benefits Administration

Process Governance

KPI Management

Digital Transformation

Data Analysis

Employee Experience Management

Formação académica

Bachelor’s degree in Business Administration or related field

Ferramentas

SAP ECP

HR Systems

Benefits Platforms

Descrição da oferta de emprego

• Coordinate corporate and flexible benefits operations, ensuring efficiency, quality, and compliance with internal policies
• Ensure the execution of changes, eligibility management, billing, reconciliations, audits, and employee support processes
• Serve as the primary operational interface between HR Operations, the Benefits CoE, BPO providers, vendors, and partner teams
• Ensure process governance, internal controls, compliance, and SLA fulfillment
• Manage benefits vendors, platforms, and partners, monitoring performance and operational metrics
• Support the implementation of new programs, policies, and initiatives defined by the CoE
• Manage operational KPIs, volumes, quality, employee experience, and budget
• Turn data insights into continuous improvement and a simplified employee journey
• Promote the digitalization and automation of benefits processes
• Develop and engage the team, promoting operational excellence, collaboration, and a focus on internal customers

Requirements

• Bachelor’s degree in Business Administration or a related field
• Solid experience in HR operations and benefits administration, including PAT (Brazil’s Worker Food Program)
• Experience with flexible benefits, operational management, and vendor relations
• Experience with process governance, KPI management, and results accountability
• Knowledge of HR systems and benefits platforms
• Ability to analyze metrics, lead action plans, and drive continuous improvement
• Experience in HR Operations structures (a plus)
• Experience with digital transformation and process automation (a plus)
• Knowledge of continuous improvement methodologies (a plus)Experience managing employee experience (a plus)
• Knowledge of SAP ECP (a plus)

Core Competencies

Demonstrates expertise in HR Operations and Benefits Administration, with a strong focus on process governance, compliance, and continuous improvement. Proficient in managing vendor relations and operational metrics to enhance employee experience and drive digital transformation.

Highest-signal resume keywords

• HR Operations Management
• Benefits Administration
• Process Governance
• KPI Management
• Digital Transformation

Hard Skills

• Benefits Administration
• Process Governance
• KPI Management
• Data Analysis
• Continuous Improvement Methodologies

Soft Skills

• Collaboration
• Operational Excellence
• Employee Experience Management

Industry Keywords

• Flexible Benefits
• Vendor Relations
• Operational Management
• Compliance
• Digitalization

Tools & Technologies

• HR Systems
• Benefits Platforms
• SAP ECP