Benefits Analyst

Jobtailor; São Paulo; Presencial; BRL 36 000 - 60 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Benefits Administrator in São Paulo to process enrollment changes, manage eligibility and data reconciliation, and support beneficiaries.

You will analyze databases to keep beneficiary information up to date, answer questions, guide users on plan usage, and assist in locating in-network clinics.

This on-site role requires a degree in business or HR (or in progress), intermediate Excel (VLOOKUP; pivot tables), experience in benefits or insurance, and strong communication.

Qualificações

• Must reside in São Paulo, Brazil.
• Availability for temporary on-site assignments at client locations.
• Degree in Business Administration, Human Resources, or related field (in progress or completed).
• Intermediate Excel skills (VLOOKUP, pivot tables, TXT/CSV handling).
• Experience with insurance brokerages, benefits consulting firms, or corporate benefits departments.
• Experience with benefits administration routines and beneficiary support.
• Strong communication skills and problem-solving mindset.
• Knowledge of customer service management tools and benefits systems is a plus.
• Excellent verbal and written communication.

Responsabilidades

• Process enrollment and eligibility changes for insured and non-insured benefits.
• Analyze databases to ensure beneficiary information is up to date.
• Answer beneficiaries’ questions about enrolled plans.
• Guide users on how to use the available benefits.
• Assist in locating in-network clinics, hospitals, and pharmacies.
• Identify and elevate issues related to benefit usage.
• Monitor operational failures or access restrictions affecting benefits.
• Develop solutions in collaboration with benefits providers.
• Support clients and benefits providers with compliance processes.
• Process corporate benefits billing.
• Prepare reports and presentations for clients.

Conhecimentos

Data analysis

Customer service mindset

Empathy

Organizational skills

Problem-solving

Prioritization

Formação académica

Degree in Business Administration / Human Resources

Ferramentas

VLOOKUP

Pivot Tables

TXT/CSV File Handling

CRM Tools

Descrição da oferta de emprego

• Process enrollment and eligibility changes for insured and non-insured benefits, including additions, changes, terminations, and data reconciliation
• Analyze databases to ensure beneficiary information is up to date and accurate
• Answer beneficiaries’ questions about their enrolled plans
• Guide users on how to use the available benefits
• Assist in locating in-network clinics, hospitals, and pharmacies
• Identify, record, and elevate issues related to benefit usage
• Monitor and track operational failures or access restrictions affecting benefits
• Develop solutions in collaboration with benefits providers
• Support clients and benefits providers with compliance processes
• Process corporate benefits billing
• Prepare reports and presentations for clients

Requirements

• Must reside in São Paulo, Brazil (city)
• Availability for temporary on-site assignments at client locations, as required
• Degree in Business Administration, Human Resources, or a related field (in progress or completed)
• Intermediate Excel skills, including VLOOKUP, creating and analyzing pivot tables, and handling and importing TXT/CSV files
• Previous experience at insurance brokerages, benefits consulting firms, or corporate benefits departments
• Experience with benefits administration routines and beneficiary support
• Knowledge of customer service management tools and benefits systems is a plus
• Excellent verbal and written communication skills
• Empathetic, proactive, and problem‑solving‑oriented mindset
• Strong organizational and prioritization skills

Core Competencies

Demonstrates expertise in benefits administration, including processing enrollment changes and ensuring data accuracy. Proficient in client support and compliance processes, with strong analytical and communication skills.

Highest-signal resume keywords

• Benefits Administration
• Data Reconciliation
• Intermediate Excel Skills
• Customer Service Management
• Problem‑Solving Orientation

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Enrollment Processing
• Benefits Systems Knowledge
• Corporate Benefits Billing
• VLOOKUP
• Pivot Tables
• TXT/CSV File Handling

Soft Skills

• Excellent Communication Skills
• Empathetic Mindset
• Proactive Attitude
• Strong Organizational Skills
• Prioritization Skills

Industry Keywords

• Insurance Brokerage
• Benefits Consulting
• Corporate Benefits
• Client Support
• Compliance Processes

Tools & Technologies

• Customer Service Management Tools