HRO Operations Manager

Infosys Limited; Nova Lima; Híbrido; BRL 240 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Transport vouchers

Meal vouchers

Childcare assistance

Life insurance

Funeral assistance

Medical and dental insurance

Resumo da oferta

Infosys Brazil is seeking an experienced HRO Operations Manager to lead end-to-end HR operations for Latin America, overseeing Payroll, Benefits, Talent Acquisition, Talent Management, and HR Service Desk processes. The role requires ensuring compliance, quality, and alignment with global objectives while driving efficiency and risk management.

The ideal candidate will manage multicultural teams, maintain SLAs and KPIs, and serve as the primary link between LATAM operations, client stakeholders,

Qualificações

• Lead the integrated delivery of Human Resources services using a BPM model for Latin America, ensuring operational excellence, compliance, customer satisfaction, team development, and alignment with the organization's global guidelines.
• End-to-end management of HR Operations, Payroll, Benefits, Talent Acquisition, Talent Management, and HR Service Desk services, ensuring adherence to SLAs, KPIs, legal requirements, internal controls, data protection policies, and the contract's financial objectives.
• The role will serve as the primary point of connection between the LATAM operation, client stakeholders, local teams, and global leadership based in India, ensuring executive visibility, appropriate risk escalation, and consistent implementation of the global governance model.

Responsabilidades

• Leading multicultural and multidisciplinary teams, ensuring the delivery of HR services with a focus on quality, SLAs, productivity, and internal customer satisfaction.
• Ensuring the efficient execution of employee lifecycle processes, payroll, benefits administration, recruitment, and talent management.
• Acting as the primary liaison between LATAM operations, the client, and global leadership, particularly with the India-based corporate structure.
• Managing operational metrics, SLAs, KPIs, risks, incidents, and compliance initiatives, ensuring adherence to corporate policies and regulations such as LGPD and GDPR.
• Leading continuous improvement, digital transformation, automation, and process standardization programs to drive efficiency gains and reduce operational risks.

Descrição da oferta de emprego

Others (Please specify in the Requisition notes)

Domain

Operations

Interest Group

Company

INFOSYS TECNOLOGIA DO BR

Requisition ID

152853BR

Infosys Brazil is looking for professionals with the profile of HRO Operations Manager to join our team

Main activities and responsibilities:

The professional will be responsible for the end-to-end management of HR operations for Latin America, leading HR Operations, Payroll, Benefits, Talent Acquisition, Talent Management, and HR Service Desk processes, while ensuring compliance, quality, operational efficiency, and alignment with the organization's global objectives.

Key responsibilities include:

• Leading multicultural and multidisciplinary teams, ensuring the delivery of HR services with a focus on quality, SLAs, productivity, and internal customer satisfaction.
• Ensuring the efficient execution of employee lifecycle processes, payroll, benefits administration, recruitment, and talent management.
• Acting as the primary liaison between LATAM operations, the client, and global leadership, particularly with the India-based corporate structure.
• Managing operational metrics, SLAs, KPIs, risks, incidents, and compliance initiatives, ensuring adherence to corporate policies and regulations such as LGPD and GDPR.
• Leading continuous improvement, digital transformation, automation, and process standardization programs to drive efficiency gains and reduce operational risks.
• Managing process transitions, Knowledge Transfer (KT) activities, Go-Live, and operational stabilization within the BPM framework.
• Overseeing budget, capacity, headcount, and contractual obligations, ensuring financial sustainability and support for operational growth.
• Fostering talent development, succession planning, and team upskilling, while strengthening a culture of accountability, collaboration, and continuous improvement.

Required Qualifications:

• Lead the integrated delivery of Human Resources services using a BPM model for Latin America, ensuring operational excellence, compliance, customer satisfaction, team development, and alignment with the organization's global guidelines.
• The professional will be responsible for the end-to-end management of HR Operations, Payroll, Benefits, Talent Acquisition, Talent Management, and HR Service Desk services, ensuring adherence to SLAs, KPIs, legal requirements, internal controls, data protection policies, and the contract's financial objectives.
• The role will serve as the primary point of connection between the LATAM operation, client stakeholders, local teams, and global leadership based in India, ensuring executive visibility, appropriate risk escalation, and consistent implementation of the global governance model.

Additional information:

Type of work: CLT, Flexible hours.
Benefits package: Transport vouchers, meal vouchers, childcare assistance, life insurance, funeral assistance, medical and dental insurance.
Career: Global work on national and international clients and/or projects, possibility of international career movement.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.