Customer Service Coordinator

Jobtailor; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a seasoned Benefits Operations Manager to oversee insured and non-insured benefits, align operations with strategic objectives, and lead a high-performing team in São Paulo.

You will ensure timely responses to customer requests, manage billing and reimbursement workflows, and generate operational metrics to drive continuous improvement, while negotiating with partner providers to uphold service excellence.

Qualificações

• Bachelor’s degree completed.
• Experience managing teams.
• Knowledge of Benefits Operations including insured and non-insured benefits.
• Intermediate Excel skills.

Responsabilidades

• Provide tactical support aligned with the company’s strategic and commercial vision.
• Ensure customer requests are addressed within 24 hours of receipt, whether through customer service or execution.
• Monitor the execution of in-house operational requests, including transactions, billing, and reimbursements.
• Mediates and negotiates with partner insurance providers in adverse situations, striving for service excellence and customer satisfaction.
• Regularly generate operational metrics to assess the need for adjustments.

Conhecimentos

Team Management

Customer Service Excellence

Operational Metrics Generation

Benefits Operations

Negotiation

Formação académica

Bachelor’s degree completed

Ferramentas

Microsoft Office

Descrição da oferta de emprego

• Provide tactical support aligned with the company’s strategic and commercial vision


• Ensure customer requests are addressed within 24 hours of receipt, whether through customer service or execution


• Monitor the execution of in-house operational requests, including transactions, billing, and reimbursements


• Mediate and negotiate with partner insurance providers in adverse situations, striving for service excellence and customer satisfaction


• Regularly generate operational metrics to assess the need for adjustments

Requirements

• Knowledge of Microsoft Office, including intermediate Excel skills


• Education: Bachelor’s degree completed


• Experience managing teams


• Technical expertise in Benefits Operations, including insured and non-insured benefits

Core Competencies

Demonstrates expertise in Benefits Operations, including managing insured and non-insured benefits, while ensuring customer satisfaction through effective negotiation and operational support. Proficient in generating operational metrics and managing team dynamics to align with strategic objectives.

Highest-signal resume keywords

• Benefits Operations Management


• Team Management


• Customer Service Excellence


• Operational Metrics Generation


• Intermediate Excel Skills

Hard Skills

• Benefits Operations


• Operational Support


• Negotiation


• Customer Request Management


• Transaction Processing


• Billing Management


• Reimbursement Processing

Soft Skills

• Mediation


• Customer Satisfaction Focus

Industry Keywords

• Insured Benefits


• Non-Insured Benefits

Tools & Technologies

• Microsoft Office