Area Manager, Super Stores Operations

Amazon.com; Osasco; On-site; BRL 120,000 - 180,000; Full time

Job summary

Amazon Inc. is seeking an Operations Area Manager for the São Paulo metro region, overseeing a frontline team across multiple operational areas to ensure fast delivery promises. The role emphasizes safety, quality, productivity, and associate engagement in a fast-paced, time-critical environment.

You will lead 15–50+ associates, manage scheduling and performance, monitor KPIs, and collaborate with Site Leader to maintain smooth operations across inbound, processing, sortation, or dispatch areas.

Qualifications

• Fluent Portuguese reading/writing (for daily operations)
• Experience in logistics/operations environment
• Experience in people management
• Advanced technical degree orBachelor's degree required

Responsibilities

• Directly manage a team of 15–50+ associates; schedule, labor allocation, and attendance management
• Drive area-level throughput targets and balance flow to optimize efficiency
• Monitor defects and conduct audits to reduce errors and elevate root causes
• Provide real-time updates to Site Leader; address labor gaps and equipment issues
• Track real-time KPIs and contribute to daily performance narratives and reviews

Skills

People leadership

Throughput targets

Quality execution

Communication

Metrics ownership

Education

Bachelor's degree

Advanced technical degree

Job description

We are seeking a hands-on and results-driven Operations Area Manager to lead a functional area within one of our Super Stores fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas - including inbound, processing, sortation, or dispatch - ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety, quality, productivity, and associate engagement for their area, executing with speed and precision in a time-critical environment.

Key job responsibilities

• People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real-time headcount adjustments, coaching, performance feedback, and attendance management
• Productivity & Throughput: Drive area-level throughput targets (bags/minute, units/hour), manage real-time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals
• Quality Execution: Monitor and reduce area-level defects including mis-sorts, mis-scans, and package handling errors; execute standard work audits and elevate systemic quality issues with root cause data
• Communication & Escalation: Provide real-time shift updates to Site Leader, expedite labor gaps, flow imbalances, equipment issues promptly; participate in daily stand-ups and shift handoff reviews
• Metrics Ownership: Track and act on real-time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in Portuguese
• Experience in a logistics/operations environment
• Experience in people management
• Advanced technical degree, or Bachelor's degree

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques
• Experience in Business English skills, both verbal and written

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.