Last Mile Manager – SSD, Sub Same Day (Fulfillment & Operations)

Amazon Inc.; Osasco; On-site; BRL 180,000 - 240,000; Full time

Job summary

Amazon Inc. seeks a Last Mile Manager to lead Sub Same Day Operations in the São Paulo metro region, owning the On The Road area to ensure ultra-fast deliveries with safety, quality, and cost efficiency.

You will drive network strategy and execution—routing, transportation, process and delivery—partnering with Operations, ACES, and Tech teams to build scalable solutions and lead a high-performing team.

Qualifications

• Bachelor's degree or equivalent.
• Experience in managing teams.
• Experience in a logistics/operations environment.
• Fluent English (C1) or higher.
• Experience working with and influencing senior level stakeholders.
• Willing to work weekends, nights, and holidays.
• Experience with performance metrics and Lean techniques.

Responsibilities

• Safety: Own safety culture and compliance across all nodes in the region.
• People: Develop and lead Delivery Operations Analysts, driving high performance and engagement.
• Operational Performance: Monitor and optimize key metrics with real-time management.
• Capacity & Transportation: Size fleet and resources according to forecasted demand, ensuring coverage and cost efficiency.
• Route Optimization: Propose improvements in route-length, cycle time, and stop sequencing.
• OTR Projects: Lead lane expansion, capacity adjustments, and geographic coverage growth.
• Continuous Improvement: Eliminate defects via RCA, implement mechanisms (Gemba, audits, WBR/DBR), and reduce cost per package.
• Expansion: Support launches of new SSD nodes in the metro area.
• Willing to work during weekends/holidays.

Skills

Experience in managing teams

Experience in a logistics/operations环境

Education

Bachelor's degree or equivalent

Job description

We are looking for a Last Mile Manager to lead Sub Same Day Operations in the São Paulo metro region. This leader will own the On The Road (OTR) area, ensuring ultra-fast deliveries with the highest standards of safety, quality, and cost efficiency.

You will drive network strategy and execution — routing, transportation, process and delivery execution — partnering with Operations, ACES, and Tech teams to build scalable solutions.

Key Job Responsibilities

• Safety: Own safety culture and compliance across all nodes in the region
• People: Develop and lead Delivery Operations Analysts, driving high performance and engagement
• Operational Performance: Monitor and optimize key metrics with real-time management
• Capacity & Transportation: Size fleet and resources according to forecasted demand, ensuring coverage and cost efficiency
• Route Optimization: Propose improvements in route-length, cycle time, and stop sequencing
• OTR Projects: Lead lane expansion, capacity adjustments, and geographic coverage growth
• Continuous Improvement: Eliminate defects via RCA, implement mechanisms (Gemba, audits, WBR/DBR), and reduce cost per package
• Expansion: Support launches of new SSD nodes in the metro area
• Willing to work during weekends/holidays

A day in the life

As a Last Mile Manager in SSD Transportation, you will work at the intersection of customer promise, transportation capacity, technology, and operations. The role combines strategic with operational execution. You will use data to identify structural opportunities, develop scalable transportation solutions, and work with stakeholders to translate strategy into measurable improvements for our customers and delivery network.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in managing teams
• Experience in a logistics/operations environment
• Speak, write, and read fluently in English at C1 level or above
• Experience working with and influencing senior level stakeholders
• Work flexible schedules including weekends, nights, and holidays

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.