SAP CS Consultant

Tata Consultancy Services; São Paulo; On-site; BRL 223,200 - 334,800; Full time

Benefits offered by this job

Health insurance

Life insurance

Discount Partnership with Universities

Reimbursement of Certifications

International experience opportunity

Job summary

A major IT services company in Brazil is seeking a Mid-Level SAP CS Consultant. In this role, you will provide SAP CS application support in a SAP ECC AMS environment and handle incidents within agreed SLAs. Strong knowledge of Customer Service processes, SAP integration, and troubleshooting skills are essential. The position offers health insurance and various other benefits, promoting an inclusive working culture that values diversity.

Qualifications

• Deep Customer Service knowledge in I base management, classes system, and preventive management.
• Experience handling incidents, service requests, and problem resolution.
• Expertise in debugging and custom development.

Responsibilities

• Provide SAP CS application support in a SAP ECC AMS environment.
• Handle incidents and service requests within agreed SLAs.
• Support end-to-end Customer Service processes.

Skills

SAP CS support

Customer Service processes

Integration with SAP modules

Mobile solutions

eService solutions

Job description

SAP CS Consultant – Mid-Level

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

Responsibilities

• Provide SAP CS application support in a SAP ECC AMS environment.
• Handle incidents, service requests, and problem resolution within agreed SLAs.
• Support end-to-end Customer Service processes, including service orders and notifications.
• Perform functional analysis, troubleshooting, and root cause analysis.
• Support minor enhancements, configuration changes, and testing activities.
• Collaborate with cross-functional teams (SD, PM, MM, FI, Basis, Security).
• Maintain documentation and knowledge articles to support AMS operations.
• Communicate effectively with global stakeholders and support continuous improvement.

Mandatory Skills

SAP CS support with experience implementing Customer Services projects deep Customer Service knowledge in:

• I base management
• Classes system
• Preventive management
• Call Handling, including back reporting of time and materials
• Integration with other SAP modules (CO, SD, MM) and preferably HR.
• Mobile solutions, including MAM and MDM.
• eService solutions / Customer Portals
• Experience with AIF
• Knowledge and experience in CS processes (Notification Based on Call
• Expertise to handle custom development and understand process flow/basic troubleshooting by debugging

What do we offer?

Health insurance

Life insurance

TotalPass

TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!