Production Support Engineer
Tata Consultancy Services
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Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
Qualificações
- Experiência em suporte técnico e resolução de problemas complexos.
- Gestão de incidentes e mudanças dentro do framework ITIL.
Responsabilidades
- Fornecer suporte técnico e garantir a estabilidade dos sistemas de produção.
- Colaborar com equipes de desenvolvimento e operações para resolução rápida de incidentes.
Conhecimentos
Formação académica
Ferramentas
Descrição da oferta de emprego
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Come to one of the biggest IT Services companies in the world!! Here you can transform your career!
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
In this role you will:
- Provide technical support, troubleshoot complex issues, and ensure the stability and efficiency of production systems. This role involves working closely with development teams, operations, and stakeholders to drive quick resolution of incidents and proactive problem management.
Ideal if you have:
- Unix Troubleshooting and Support: Manage system performance through capacity management and log segmentation.
- Database Management: Work with RDBMS environments like Sybase ASE/IQ, Oracle, or DB2.
- Incident and Problem Management: Manage incidents, problems, and changes within ITIL framework.
Mandatory:
- Advanced/fluent English (global team)
Nice to have:
- Certification in ITIL or relevant frameworks.
- Exposure to monitoring tools and performance tuning techniques.
- Experience working in fast-paced, high-pressure production environments.
What do we offer?
- Health insurance
- Life insurance
- Gympass
- TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
- Partnership with SESC
- Reimbursement of Certifications
- Free TCS Learning Portal – Online courses and live training
- International experience opportunity
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Recognition for performance
- Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!
Mid-Senior level
Full-time
Information Technology
IT Services and IT Consulting
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