Analista de Serviço ao Cliente Pleno

Conduent; São Caetano do Sul; Sur place; BRL 90 000 - 130 000; Plein temps

Résumé du poste

Conduent in São Paulo is seeking a consultant to provide consulting services and solution recommendations to lower-mid tier clients, helping them solve business challenges and improve profitability.

You will build client relationships, conduct needs analysis, gather business data, and lead working sessions to align expectations and timelines. You will stay current on marketplace trends to propose effective strategies.

Qualifications

• Conducts needs analysis, determines project specifications, and identifies solutions to a customer's business challenges.
• Drives working sessions with clients to ensure expectations and direction are aligned and timelines are being met.
• Builds upon domain specific subject matter expertise and remains current on trends in the marketplace.

Responsabilités

• Provides consulting services and solution recommendations to companies to solve lower-mid tier business challenges, create value, improve growth, maximize business efficiency and profitability.
• Builds a customer-focused relationship with lower-mid tier clients to identify business challenges and arrive at the best solution.
• Compiles business data using industry specific knowledge to gain insight into a business organization and operating structure.
• Drives working sessions with clients to ensure expectations and direction are aligned and timelines are being met.
• Builds upon domain specific subject matter expertise and remains current on trends in the marketplace.

Description du poste

• Provides consulting services and solution recommendations to companies to solve lower-mid tier business challenges, create value, improve growth, maximize business efficiency and profitability.
• Builds a customer-focused relationship with lower-mid tier clients to identify business challenges and arrive at the best solution.
• Conducts needs analysis, determines project specifications, and identifies solutions to a customer's business challenges.
• Compiles business data using industry specific knowledge to gain insight into a business organization and operating structure.
• Drives working sessions with clients to ensure expectations and direction are aligned and timelines are being met.
• Builds upon domain specific subject matter expertise and remains current on trends in the marketplace.