Academic Support Coordinator (School of Supply Chain Management)

MANCOSA; Natal; Presencial; BRL 15 000 - 25 000; Tempo integral

Resumo da oferta

A private higher education institution in Brazil seeks an Academic Support Coordinator to manage academic content and provide student support. Ideal candidates should have a National Diploma or Bachelor's Degree, along with strong organizational and communication skills. Responsibilities include coordinating content development, monitoring students, and managing administrative tasks. The role offers opportunities for professional growth in an innovative educational environment.

Qualificações

• Minimum 1-2 years in Learner Management System administration/coordination.
• Strong organizational and planning skills required.
• Exceptional interpersonal skills and attention to detail needed.

Responsabilidades

• Coordinate the development of academic content.
• Monitor student engagement and provide academic support.
• Manage administrative tasks and academic delivery.

Conhecimentos

Organizational skills

Communication skills

Attention to detail

Reporting skills

Analytical skills

Formação académica

National Diploma / Bachelor’s Degree

Ferramentas

Microsoft Office

Learner Management System

Descrição da oferta de emprego

Academic Support Coordinator (School of Supply Chain Management)

Listing reference: manco_000781

Listing status: Online

Apply by: 24 November 2025

Position summary

Job category: Others: Education and Training

Contract: Permanent

EE position: No

Introduction

MANCOSA, a DHET registered, and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.Academic Support Coordinator (School of Supply Chain Management)

CORE FUNCTIONS INCLUDE:

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.

CORE FUNCTIONS INCLUDE:

1. Academic Content Management

• Coordinate the process for the development of all academic content.
• Ensure all online academic resources are uploaded, accessible, and updated on the Learner Management System (LMS).
• Maintain, quality assure, and track changes of academic resources on the Learner Management System (LMS) or applicable documentation.

2. Student Support and Engagement

• Coordinate the academic support process for students through the various student support channels.
• Monitor and report on “At Risk” students, assist with intervention plans, and offer personalized support where needed.
• Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
• Assist with the Online Summative Assessment (OSA) support when required.

3. Administrative Duties

• Manage academic delivery tasks by coordinating lecture plans and school meetings, while also creating and maintaining trackers for school specific data.
• Coordinate the credit applications transfer request process between the Admission and Selections department and the school.
• Support APLs , Academics and the school manager in planning and organising programme-related activities.

4. Quality Assurance and Reporting

• Quality assures academic content and maintains academic content quality assurance documents.
• Prepare quality reports and recommendations to enhance academic service and content delivery.
• Monitor and resolve escalated queries as per the SLA.

5. Institutional Activities

• Collaborate with APLs, Academics and the School Manager to organize academic related events for the school.
• Assist in programme review cycles and benchmarking exercises.

Essential Qualification: National Diploma / Bachelor’s Degree

Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background

• Demonstrate academic acumen and relevant administration functions in the education spectrum.
• Knowledge of academic delivery processes i.e. webinars.
• Strong organizational, planning, and attention to detail.
• Ability to implement processes and procedures for projects.
• Exceptional interpersonal and communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong reporting and analytical skills.
• Meticulous and detail-oriented

Physical Requirements:

• Must be capable of working with visual and auditory input.

Special Conditions:

• Willingness to work overtime when required.