ACADEMIC SUPPORT COORDINATOR : SCHOOL OF MARKETING, COMMUNICATION AND GLOBAL TOURISM

MANCOSA; Natal; On-site; BRL 30,000 - 54,000; Full time

Job summary

A leading provider of online education is seeking an Academic Support Coordinator to manage academic content, provide student support, and ensure quality assurance of services. The role involves coordinating lecture plans, monitoring student performance, and engaging with students through various channels. Essential qualifications include a degree and a background in academic administration with strong organizational and communication skills. This is a permanent position based in Natal, Brazil.

Qualifications

• 1-2 years in Learner Management System administration/coordination.
• Knowledge of academic delivery processes such as webinars.
• Strong planning and execution of processes.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with webinars and academic delivery processes is a plus.

Responsibilities

• Coordinate the development of all academic content.
• Monitor and report on 'At Risk' students, assisting with intervention plans.
• Manage academic delivery tasks and coordinate credit applications transfer requests.
• Manage administrative duties and trackers for school data.
• Quality assure academic content and prepare reports for improvement.

Skills

Organizational skills

Interpersonal skills

Analytical skills

Attention to detail

Proficiency in Microsoft Office

Education

National Diploma / Bachelor’s Degree

Tools

Learner Management System

Microsoft Office

Job description

ACADEMIC SUPPORT COORDINATOR : SCHOOL OF MARKETING, COMMUNICATION AND GLOBAL TOURISM

Position summary

Job category: Education and Training

Contract: Permanent

EE position: No

Introduction

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high‑quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail‑oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities

CORE FUNCTIONS INCLUDE:

1. Academic Content Management

• Coordinate the process for the development of all academic content.
• Ensure all online academic resources are uploaded, accessible, and updated on the Learner Management System (LMS).
• Maintain, quality‑assure, and track changes of academic resources on the Learner Management System (LMS) or applicable documentation.

2. Student Support and Engagement

• Coordinate the academic support process for students through the various student support channels.
• Monitor and report on “At Risk” students, assist with intervention plans, and offer personalised support where needed.
• Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
• Assist with the Online Summative Assessment (OSA) support when required.

3. Administrative Duties

• Manage academic delivery tasks by coordinating lecture plans and school meetings, while also creating and maintaining trackers for school‑specific data.
• Coordinate the credit applications transfer request process between the Admission and Selections department and the school.
• Support APLs, Academics and the school manager in planning and organising programme‑related activities.

4. Quality Assurance and Reporting

• Quality‑assure academic content and maintain academic content quality assurance documents.
• Prepare quality reports and recommendations to enhance academic service and content delivery.
• Monitor and resolve escalated queries as per the SLA.

5. Institutional Activities

• Collaborate with APLs, Academics and the School Manager to organise academic‑related events for the school.
• Assist in programme review cycles and benchmarking exercises.

Essential Qualification: National Diploma / Bachelor’s Degree

Essential Experience: Minimum 1‑2 years in Learner Management System administration/coordination and academic administrative background

• Demonstrate academic acumen and relevant administration functions in the education spectrum.
• Knowledge of academic delivery processes i.e. webinars.
• Strong organisational, planning, and attention to detail.
• Ability to implement processes and procedures for projects.
• Exceptional interpersonal and communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong reporting and analytical skills.
• Meticulous and detail‑oriented

Physical Requirements:

• Must be capable of working with visual and auditory input.

Special Conditions:

• Willingness to work overtime when required.