Academic Support Coordinator

MANCOSA; Natal; On-site; BRL 30,000 - 50,000; Full time

Job summary

A leading distance education provider in Brazil seeks an Academic Support Coordinator to manage academic content, provide student support, and ensure quality assurance of academic services. Candidates should have a National Diploma or Bachelor’s Degree, with 1-2 years of experience in LMS administration. Strong organizational and communication skills are essential. This role offers the chance to contribute to high-quality education and student success.

Qualifications

• Minimum 1-2 years in Learner Management System administration/coordination.
• Demonstrate academic acumen and relevant administration functions.
• Strong attention to detail, planning, and organizational skills.

Responsibilities

• Coordinate development of academic content and manage LMS.
• Monitor 'At Risk' students and help with intervention plans.
• Support teaching activities and manage academic delivery tasks.

Skills

Organizational skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Reporting skills

Analytical skills

Education

National Diploma / Bachelor’s Degree

Tools

Learner Management System

Job description

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Academic Support Coordinator

Overview

PURPOSE:

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.

Responsibilities

Academic Content Management

• Coordinate the process for the development of all academic content.
• Ensure all online academic resources are uploaded, accessible, and updated on the Learner Management System (LMS).
• Maintain, quality assure, and track changes of academic resources on the Learner Management System (LMS) or applicable documentation.

Student Support and Engagement

• Coordinate the academic support process for students through the various student support channels.
• Monitor and report on “At Risk” students, assist with intervention plans, and offer personalized support where needed.
• Facilitate student engagement and communication activities, academic support webinars, and coordinate student orientation.
• Assist with the Online Summative Assessment (OSA) support when required.

Administrative Duties

• Manage academic delivery tasks by coordinating lecture plans and school meetings, while also creating and maintaining trackers for school specific data.
• Coordinate the credit applications transfer request process between the Admission and Selections department and the school.
• Support APLs and APCs in planning and organizing programme-related activities.

Quality Assurance and Reporting

• Quality assure academic content and maintain academic content quality assurance documents.
• Prepare quality reports and recommendations to enhance academic service and content delivery.
• Monitor and resolve escalated queries as per the SLA.

Institutional Activities

• Collaborate with APLs and APCs to organize academic related events for the school.
• Assist in programme review cycles and benchmarking exercises.

Qualifications

Essential Qualification: National Diploma / Bachelor’s Degree

Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background

• Demonstrate academic acumen and relevant administration functions in the education spectrum.
• Knowledge of academic delivery processes i.e. webinars.
• Strong organizational, planning, and attention to detail.
• Ability to implement processes and procedures for projects.
• Exceptional interpersonal and communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong reporting and analytical skills.

Other Requirements

Physical Requirements:

• Must be capable of working with visual and auditory input.

Special Conditions:

• Willingness to work overtime when required.