Retail Assistant

Bahrain Surf Park; Zallaq; On-site; BHD 7,000 - 11,000; Full time

Benefits offered by this job

Medical insurance

Holiday allowance

Performance bonus

Beachfront work environment

Surf facilities access

Job summary

Bahrain Surf Park is seeking a Retail Assistant to be the face of our surf retail store, delivering first-class guest service, driving daily sales, and supporting store operations near the Wavepool. You will handle stock, merchandising, and POS duties while maintaining an inviting, customer-centric environment that reflects our Waves for All ethos.

Fluent English is required; Arabic is a plus, with 1–2 years in surf or activewear retail preferred.

Qualifications

• Minimum 1–2 years’ retail sales or customer service experience (surfshops/activewear/high-volume leisure preferred).
• Demonstrated experience with POS payment terminals and basic cash handling.
• Knowledge of or interest in surfing, water sports, and beach apparel is appreciated.

Responsibilities

• Greet guests and deliver a customer-centric store experience.
• Assist in achieving daily and monthly sales targets; upsell apparel and gear.
• Provide accurate information on surf apparel, hardware, accessories and park merchandise.
• Operate the POS; handle cash and card transactions accurately.
• Maintain store visuals, stock and merchandising; assist with stock handling and audits.
• Collaborate with Guest Services, Surf Operations and Marketing for cohesive guest experience.

Skills

Customer service

Retail sales

POS terminals

Cash handling

Surf knowledge

English fluent

Arabic helpful

Tools

POS system

Job description

YOU ARE PART OF WHAT WE ARE AND WHAT WE DO

Our Vision at Bahrain Surf Park is to bring surfing to the nation, anddevelop passion for health, wellbeing and fun through Waves for All.We will attract visitors from all continents,growing Bahrain’s surf and beach culture, and act as a catalyst to establishBahrain not only as the Premier Surf Destination of the Middle East, but as aleading destination for fun - with Water, Waves and Surfing at our core.

We will create smiles, happiness, and wellbeingthrough safe fun activities for all backgrounds, abilities and generations, nowand into the future.

OVERVIEW AND PURPOSE OF YOUR ROLE

As a RetailAssistant, you will be the face of the surf retail store at Bahrain SurfPark, delivering exceptional guest service, driving daily sales, andsupporting overall store operations. Reporting directly to the RetailManager, you will assist in stock handling, store presentation, visualmerchandising, and point-of-sale operations.

You play an essentialrole in creating a vibrant, customer-centric retail environment thatcomplements the park’s overall attraction experience. By offering helpfulproduct advice, maintaining store aesthetics, and maintaining high servicestandards, you will help foster surf and beach culture among our guests.

ROLE RESPONSIBILITIES

• Service Excellence: Greet every guest with positive energy, delivering acustomer-centric and welcoming store environment.
• Sales Drive: Assist in achieving daily and monthly store sales targets byproactively engaging guests, recommending products, and upsellingapparel and gear.
• Product Knowledge: Provide accurate information on surf apparel, hardware,accessories, and park merchandise.
• Guest Inquiries & Escalations: Address guest queries prompt and professionally, escalatingcomplex issues or feedback to the Retail Manager when necessary.

StoreOperations & POS Management

• Checkout Operations: Efficiently operate the Point-of-Sale (POS) system, accuratelyprocessing cash, card, and digital transactions.
• Cash Handling & Reporting: Assist with daily register opening/closing, cash-ups, balancing,and daily reporting to management.
• Store Upkeep: Keep the cash wrap, sales floor, fitting rooms, and storage areasclean, organized, and clear of safety hazards.
• Stock Management: Assist with receiving, unboxing, auditing, tagging, andsensor-attaching incoming product shipments.
• Visual Merchandising: Maintain high visual standards by ensuring store displays, racks,and shelves are neatly folded, organized, fully stocked, and visuallyappealing.
• Inventory Audits: Participate in regular stock takes, cycle counts, and inventoryaudits to maintain stock accuracy.
• Stock Monitoring: Monitor inventory levels on the floor and notify the RetailManager of fast-selling items, low stock, or damaged goods.
• Safety & Security: Follow loss-prevention guidelines and maintain vigilance on thesales floor to minimize shrinkage and ensure guest safety.
• Team Engagement: Support store initiatives, promotional campaigns, and park eventsto drive guest engagement.
• Cross-Department Collaboration: Work collaboratively with Guest Services, Surf Operations, andMarketing teams to ensure a cohesive guest experience.

ü Fluentin English; Arabic speaker is a strong plus.

Experience

ü Minimum1–2 years’ retail sales or customer service experience (experience in surfshops, activewear, lifestyle retail, or high-volume leisure environmentspreferred).

ü Demonstratedexperience with POS payment terminals and basic cash handling.

ü Knowledgeof or personal interest in surfing, water sports, and beach apparel isappreciated.

Professional Skills & Attributes

ü Customer-centricapproach with strong interpersonal skills and positive vibes.

ü Goodcommunication and active listening skills in English (and Arabic ifapplicable).

ü Basicnumerical literacy and competence in point-of-sale software / data entry.

ü Strongorganizational skills and attention to detail.

ü Abilityto work effectively under pressure in a dynamic, fast-paced attractionsetting.

Personal Qualities

ü Approachable,self-motivated, and dependable team player.

ü Proactivemindset with a willingness to learn and adapt.

ü Highstandard of personal presentation and adherence to uniform standards.

ü Flexibilityto work shifts, weekends, and public holidays on a rotational basis.

Key Performance Indicators (KPIs)

ü SalesTargets: Contribution toward achieving monthly store sales targets.

ü CustomerSatisfaction (CSAT): Maintain high positive feedback and service qualityscores.

ü StockAccuracy & Audit: Minimal variances during inventory audits and stockcounts.

ü StoreStandards: Consistent compliance with visual merchandising, cleanliness, andsecurity checks.

ü CashAccuracy: Zero balance discrepancies during daily cash-up procedures.

Benefits and Perks

• Attractiveremunerationpackagewith opportunity to grow
• An amazing unique workenvironment a few meters from the beach
• Work alongside adynamic,qualifiedand multicultural team
• Opportunity to use facilitiesand surf regularly instate-of-the-artWavegardenWavepool
• Share the stoke & healthbenefits of surfing withan island nation new to the sport
• Join a new exciting growingindustry
• Medical insurance, holiday allowance (as perBahraini Law)
• Performance bonus

HOW YOU DO IT:

Our Team Culture depends on all our team pulling together, andcompetencies and behaviours matter.Through our performance appraisal process, the Senior Management Team atBahrain Surf Park is committed to supporting you to behave and performaccording to our values.

Waves for All: We are inclusive in everything we do.We nurture everyone from thecomplete novice to expert surfer and all in between. We do this with equalrespect for everyone, and without judgement.We champion diversity.We haveintegrity and are genuine.We do what wesay we will do and do it in a way that aligns with our values – every minute ofevery day.We deliver ‘Waves for all’through positive interactions with our guests and strive to get it right first time.

Bringing the Aloha Spirit to Bahrain:

We love and respect Hawaii - the birthplace of surfing- and we embrace their Aloha Spirit in everything we do. Our positivework environment and culture embodies at its core a unique, nurturing andcompassionate essence which promotes kindness, understanding & harmonyamong people, regardless of their background or beliefs.

Vitality:

We support each other because everyone matters.People are our business, define who we areand what we are. We care.We workcollaboratively as one team, sharing ideas, knowledge and insight to achieveour common purpose. We have the knowledge, skills, enthusiasm and passion tomake a difference to everyone around us.We do things ‘The BSP Way’.Werecruit with Attitude in Mind. Our people-centric culture drives everything wedo, and underpins the way our guests feel about us, resulting in our ultimatebusiness success.

We Strive for Excellence:

We do everything to the best of our ability and neveraccept second best.Our first priority is SAFETY.We are resourceful and create the bestpossible experience for our guests and our BSP team.We look for new ways of doing things, embracechange and overcome difficulties through Teamwork and open and honestcommunication.

Creating Smiles:

Everything we do and how we do it is about creatingsafe and memorable experiences for our guests. We are a SMILE FACTORY! J Our passion is to ensure everyone who visitsBahrain Surf Park has THE BEST experience and shares the joy with their friendsand family, and wants to return again and again… and again..