Security Supervisor

Bahrain Surf Park; Zallaq; On-site; BHD 18,000 - 30,000; Full time

Benefits offered by this job

Attractive remuneration package withop

Extra beach-side environment

Multicultural team

Surf facilities and Wavepool access

Medical insurance and holidays

Job summary

Bahrain Surf Park is seeking a Security Manager / Head of Guest Experience to lead the security team across the park, safeguarding guests, staff and assets from entry gates to parking areas. Reporting to Security Manager, you will ensure shift coverage, supervise guards, monitor CCTV, and respond to incidents, while promoting a welcoming, family-friendly environment aligned with the Aloha Spirit.

The role requires Arabic and English fluency, MOI certification, and 3–4 years in security, with

Qualifications

• Must have MOI security approval or local equivalent
• Good communication and guest service orientation
• Fluent in Arabic and English

Responsibilities

• Develop and implement park-wide security policies
• Direct security teams and schedule posts
• Oversee entry gates, access control and CCTV
• Plan security for high-capacity days and events
• Lead investigations and reporting of incidents
• Coordinate emergency drills with safety teams
• Liaise with MOI and authorities for compliance

Skills

Leadership

Crisis management

De-escalation

Arabic language

English language

Communication

Education

High School Diploma or Bachelor’s degree

Tools

CCTV systems

Access control systems

Job description

Security Manager / Head of Guest Experience

YOU ARE PART OF WHAT WE ARE AND WHAT WE DO

Our Vision at Bahrain Surf Park is to bring surfing to the nation, anddevelop passion for health, wellbeing and fun through Waves for All.We will attract visitors from all continents,growing Bahrain’s surf and beach culture, and act as a catalyst to establishBahrain not only as the Premier Surf Destination of the Middle East, but as aleading destination for fun - with Water, Waves and Surfing at our core.

We will create smiles, happiness, and wellbeingthrough safe fun activities for all backgrounds, abilities and generations, nowand into the future.

OVERVIEW AND PURPOSE OF YOUR ROLE

As SecuritySupervisor, you will lead and support the daily on-the-floor operations ofthe security team across Bahrain Surf Park. You are responsible forsafeguarding guests, staff, contractors, and physical assets across all parkzones, including entry gates, the surf lagoon, retail venues, F&Boutlets, offices, and parking grounds.

Reporting directly to the Security Manager, you play a critical operational role in ensuring shiftcoverage, conducting routine guard post inspections, monitoring surveillancesystems, and responding promptly to emergency or safety incidents. Leading by example on the floor, you will foster a welcoming, safe, and family-friendly environment that embodies the Aloha Spirit while upholding firm security and loss prevention standards.

ROLE RESPONSIBILITIES

SecurityLeadership & Operations Management

• Strategic Security Oversight: Develop, implement, and review comprehensive park-wide securitypolicies, standard operating procedures (SOPs), emergency responseplans, and risk assessments.
  
• Team & Vendor Management: Direct and supervise internal security supervisors/guards andthird-party security contracted personnel, ensuring proper shiftscheduling, deployment, post checks, and performance auditing.
  
• Perimeter & Access Control: Oversee security checkpoints, guest entry gates, VIP turnstiles,vehicular access, delivery docks, and staff access control systems.
  
• Crowd Management: Plan and execute security protocols for high-capacity operationaldays, VIP visits, major corporate events, surf competitions, and publicgatherings.
  

Systems, Surveillance & Loss Prevention

• CCTV & Technology Management: Monitor and maintain the park's surveillance network, alarms, andelectronic access systems, ensuring maximum uptime and data compliance.
  
• Loss Prevention & Asset Protection: Implement proactive measures to prevent theft, vandalism,unauthorized entry, trespass, and inventory shrinkage across retail,storehouses, and cash handling areas.
  
• Investigation & Reporting: Conduct formal internal investigations into security breaches,theft, property damage, accidents, or misconduct, delivering thoroughreports and actionable recommendations to executive leadership.
  
• Crisis & Incident Response: Act as the primary Incident Commander during facility emergencies, security threats, severe weather events, or evacuation scenarios.
  
• Safety Drills & Training: Coordinate routine emergency drills (evacuation, fire safety,lockdown, medical emergencies) in partnership with Lifeguards,Operations, and Health & Safety teams.
  
• Government Liaison: Serve as the primary liaison with local government agencies,Ministry of Interior (MOI), Police, Civil Defence, and trafficauthorities to ensure strict legal and statutory compliance.
  

Team Development & Training

• Security Training: Conduct continuous physical security, de-escalation, conflictresolution, first aid, and customer care training for the security team.
  
• Culture Alignment: Ensure all security staff embody the "Aloha Spirit,"maintaining an approachable, professional, and guest-friendly demeanor while upholding firm safety standards.
  
• HighSchool Diploma or Bachelor’s degree in Business, Criminology, or relatedfield (preferred).
  
• Recognizedsecurity certification or local MOI security approval (required).
  
• ValidFirst Aid, CPR, and Fire Safety certifications (preferred).
  
• FluentArabic and English speaker (required).
  

Experience

• Minimumof 3 to 4 years of professional security experience, with at least 1 year in a senior security guard, team lead, or supervisory role.
  
• Experiencein leisure, tourism, theme parks, high-end hospitality, shopping malls, or large public event venues (preferred).
  
• Demonstratedexperience in operating CCTV equipment, radio communications, access controlsystems, and incident reporting.
  

Professional Skills & Attributes

• Strongleadership, conflict resolution, and active de-escalation skills.
  
• Excellentverbal and written communication skills in both Arabic and English.
  
• Soundjudgment and decisive decision-making abilities under physical or operationalpressure.
  
• Goodobservational skills, keen eye for detail, and strong report-writingcapability.
  

Personal Qualities

• Assertiveyet customer-friendly mindset—balancing firmness with hospitality and theAloha Spirit.
  
• Highphysical endurance and willingness to perform active outdoor patrols invariable weather conditions.
  
• Highstandard of personal integrity, honesty, and professional ethics.
  
• Flexibilityto work rotational shifts, night duties, weekends, and public holidays.
  

Key Performance Indicators (KPIs)

• ShiftPost Coverage: 100% adherence to guard post allocations and zero unassignedsecurity posts during operational hours.
  
• IncidentResponse Time: Maintain an average physical response time under 3 minutes toany incident call on park grounds.
  
• ReportingAccuracy: 100% accurate, complete, and timely submission of daily shift logsand incident reports.
  
• AuditCompliance: Achieve a minimum of 90% compliance on routine post-inspectionand security protocol audits.
  
• CustomerInteraction: Positive guest ratings regarding security team helpfulness,professionalism, and safety presence.
  

Benefits and Perks

• Attractiveremunerationpackagewith opportunity to grow
  
• An amazing unique workenvironment a few meters from the beach
  
• Work alongside adynamic,qualifiedand multicultural team
  
• Opportunity to use facilitiesand surf regularly instate-of-the-artWavegardenWavepool
  
• Share the stoke & healthbenefits of surfing withan island nation new to the sport
  
• Join a new exciting growingindustry
  
• Medical insurance, holiday allowance (as perBahraini Law)
  
• Performance bonus
  

How you do it:

Our Team Culture depends on all our team pulling together, andcompetencies and behaviours matter.Through our performance appraisal process, the Senior Management Team atBahrain Surf Park is committed to supporting you to behave and performaccording to our values.

Waves for All: We are inclusive in everything wedo.We nurture everyone from thecomplete novice to expert surfer and all in between. We do this with equalrespect for everyone, and without judgement.We champion diversity.We haveintegrity and are genuine.We do what wesay we will do and do it in a way that aligns with our values – every minute ofevery day.We deliver ‘Waves for all’through positive interactions with our guests and strive to get it right first time.

Bringing the Aloha Spirit to Bahrain:

We love and respect Hawaii - the birthplace of surfing- and we embrace their Aloha Spirit in everything we do. Our positivework environment and culture embodies at its core a unique, nurturing andcompassionate essence which promotes kindness, understanding & harmonyamong people, regardless of their background or beliefs.

Vitality:

We support each other because everyone matters.People are our business, define who we areand what we are. We care.We workcollaboratively as one team, sharing ideas, knowledge and insight to achieveour common purpose. We have the knowledge, skills, enthusiasm and passion tomake a difference to everyone around us.We do things ‘The BSP Way’.Werecruit with Attitude in Mind. Our people-centric culture drives everything wedo, and underpins the way our guests feel about us, resulting in our ultimatebusiness success.

We Strive for Excellence:

We do everything to the best of our ability and neveraccept second best.Our first priority is SAFETY.We are resourceful and create the bestpossible experience for our guests and our BSP team.We look for new ways of doing things, embracechange and overcome difficulties through Teamwork and open and honestcommunication.

Creating Smiles:

Everything we do and how we do it is about creatingsafe and memorable experiences for our guests. We are a SMILE FACTORY! J Our passion is to ensure everyone who visitsBahrain Surf Park has THE BEST experience and shares the joy with their friendsand family, and wants to return again and again… and again..