Retail Manager

Bahrain Surf Park; Zallaq; Sur place; BHD 8 000 - 14 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Shared accommodation available

Medical Insurance

Yearly flight ticket to home country

Access to surf sessions

Résumé du poste

Bahrain Surf Park seeks a Retail Store Manager to lead the in-park retail store, coordinating purchasing, stock control, merchandising and guest experience. You’ll drive sales, manage the team, and partner with marketing to deliver engaging promotions and events.

Fluency in English is essential; Arabic is a plus. The role emphasizes high standards, hospitality, and a strong safety-conscious environment near the ocean.

Qualifications

• Min of 3-5 years’ experience in surf shop management.
• Fluent in English; Arabic a plus.
• Strong leadership and mentoring abilities.

Responsabilités

• Lead the retail team across operations, purchasing, stock control and guest experience.
• Develop sales strategies to meet revenue targets and optimize layout.
• Coordinate promotions with Marketing and park events.
• Oversee stock, supplier relations and merchandising co-ordination.
• Ensure service excellence, accuracy in cash handling and reporting.

Connaissances

Retail management

Staff leadership

Sales analytics

Customer service

Description du poste

YOU ARE PART OF WHAT WE ARE AND WHAT WE DO

Our Vision at Bahrain Surf Park is to bring surfing to the nation, and develop passion for health, wellbeing and fun through Waves for All. We will attract visitors from all continents, growing Bahrain’s surf and beach culture, and act as a catalyst to establish Bahrain not only as the Premier Surf Destination of the Middle East, but as a leading destination for fun - with Water, Waves and Surfing at our core.

We will create smiles, happiness, and wellbeing through safe fun activities for all backgrounds, abilities and generations, now and into the future.

OVERVIEW AND PURPOSE OF YOUR ROLE

The Retail Manager reports to the Head of Guest Experience and is responsible for leading the retail team across all core functions, including administration, procurement, stock control, merchandising coordination, and daily store operations.

This role oversees store purchasing and supplier coordination, ensuring the right product mix, quality standards, and inventory levels are maintained to meet commercial targets and guest expectations.

The position ensures the smooth and efficient operation of the surf retail store, maintaining high standards across product presentation, inventory management, and service delivery. The objective is to create a retail experience that enhances and complements the overall attraction experience.

The Retail Store Manager is accountable for building a high-performance retail environment focused on service excellence, operational efficiency, commercial performance, and guest satisfaction.

ROLE RESPONSIBILITIES

• Sales Strategy & Target Achievement: Formulate and execute comprehensive retail sales strategies to achieve and exceed daily, monthly, and annual revenue targets.
• Performance Analysis: Monitor key performance indicators (KPIs) including average transaction value (ATV), units per transaction (UPT), conversion rates, and sales per square meter; implement corrective action plans as needed.
• Commercial Promotions: Partner with Marketing to plan, launch, and evaluate promotional campaigns, seasonal sales, surf event pop-ups, and product bundle offers to maximize revenue.

Team Leadership, Recruitment & Talent Development

• Recruitment & Onboarding: Lead the talent acquisition, interview, and selection process for Retail Assistants and Supervisors in coordination with HR, selecting candidates aligned with park culture.
• Training & Coaching: Conduct regular product, technical hardware, soft skills, and sales training programs to empower team members to deliver exceptional service and upselling.
• Workforce Scheduling: Design optimized shift rosters and coverage schedules balancing labor budgets with peak guest traffic and park event schedules.
• Performance Management: Set clear performance expectations, conduct routine appraisals, provide continuous feedback, and foster an inspiring, motivated team environment.

Inventory Management, Procurement & Stock Control

• Stock Ordering & Planning: Manage end-to-end purchasing and reordering strategies for apparel, surf hardware, accessories, and branded park merchandise in line with demand forecasts.
• Inventory Control & Audits: Oversee stock receipt, unboxing, barcode tagging, sensor attachment, and inventory transfers; direct regular stock counts, cycle checks, and annual audits to minimize shrinkage.
• Vendor & Supplier Relations: Maintain strong partnerships with surf apparel brands, hardware suppliers, and local distributors, negotiating favorable terms, lead times, and promotional support.

Store Presentation, Merchandising & Marketing

• Visual Merchandising Execution: Maintain impeccable visual standards across all displays, mannequins, racks, and window layouts according to brand guidelines and seasonal themes.
• Floor Planning & Product Placement: Strategically analyze traffic flow and product velocity to optimize store layout, high-visibility placements, and impulse-buy displays at cash wrap zones.
• Store Cleanliness & Aesthetics: Ensure fitting rooms, sales floors, checkout counters, and backroom storage areas are pristine, organized, and welcoming at all times.
• Cash Handling & Banking: Oversee daily opening/closing procedures, register reconciliations, float management, cash drop protocols, and safe banking practices in compliance with finance policies.
• POS & Systems Oversight: Manage the retail Point-of-Sale (POS) and stock management systems, ensuring accurate transaction processing, pricing integrity, and real-time inventory tracking.
• Executive Reporting: Generate and present weekly and monthly financial performance reports, inventory valuation summaries, and variance analyses to senior management.
• Service Leadership: Role model customer service excellence on the retail floor, ensuring every guest experiences genuine hospitality and the Aloha Spirit.
• Guest Escalation Management: Swiftly resolve guest inquiries, feedback, exchanges, returns, or formal complaints with empathy, fairness, and professional composure.
• Engagement & Activation: Drive guest engagement initiatives through interactive product demonstrations, surf hardware fitting sessions, and collaboration with park events.

Safety, Security & Loss Prevention

• Loss Prevention Protocols: Implement strict loss prevention, security, and anti-theft measures across the retail store and stockroom to safeguard inventory and company assets.
• Facility Safety & Compliance: Enforce health and safety regulations, emergency procedures, and COSHH/fire safety compliance within retail spaces to guarantee a secure environment for guests and staff.

Min of 3-5 years’ experience in surf shop management, fluent in English with Arabic a plus

Experience

• Customer centric with positive vibes
• Knowledge of surfing and surf equipment is appreciated.

Professional Skills & Attributes

• Strong organisational and administrative skills, with attention to detail.
• Proficiency in office software, documentation, and basic data management.
• Strong time management and ability to follow through on tasks.
• Capable of working under pressure and adapting to dynamic environments.

Personal Qualities

• Excellent interpersonal and communication skills; approachable and professional demeanour.
• Proactive mindset with problem-solving skills and a willingness to learn.
• Self-motivated and observant, with the ability to identify trends or areas for improvement.

Key performance indicators (KPIS)

• Revenue Targets: Achievement of monthly and annual gross and net retail sales budgets.
• Inventory & Shrinkage: Maintain inventory audit accuracy above 98% and keep stock variance/shrinkage below target threshold.
• ATV & UPT Growth: Year-over-year improvement in Average Transaction Value and Units Per Transaction.
• Customer Satisfaction: Maintain 90%+ guest satisfaction scores regarding retail experience and service quality.
• Financial Compliance: Zero cash discrepancies during daily register reconciliations and banking drops.

Benefits and Perks

• Competitive salary with career growth opportunities.
• Shared accommodation available for staff.
• Unique workplace only metres from the ocean.
• Access to surf sessions in a world-class Wavegarden facility.
• Professional uniform provided.
• Be part of a dynamic, multicultural team pioneering surf culture in a new region.
• Share the health and lifestyle benefits of surfing with the local community.
• Join a new and exciting growing industry.
• Medical Insurance.
• Yearly flight ticket to home country.

HOW YOU DO IT:

Our Team Culture depends on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process, the Senior Management Team at Bahrain Surf Park is committed to supporting you to behave and perform according to our values.

Waves for All: We are inclusive in everything we do. We nurture everyone from the complete novice to expert surfers and all in between. We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a way that aligns with our values - every minute of everyday. We deliver "Waves for All" through positive interactions with our guests and strive to get it right first time.

Bringing the Aloha Spirit to Bahrain:

We love and respect Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in everything we do. Our positive work environment and culture embody at its core a unique, nurturing and compassionate essence which promotes kindness, understanding & harmony among people, regardless of their background or beliefs.

Vitality:

We support each other because everyone matters. People are our business, define who we are and what we are. We care. We work collaboratively as one team, sharing ideas, knowledge and insight to achieve our common purpose. We have the knowledge, skills, enthusiasm and passion to make a difference to everyone around us. We do things "The BSP Way". We recruit with Attitude in Mind. Our people‑centric culture drives everything we do, and underpins the way our guests feel about us, resulting in our ultimate business success.

We Strive for Excellence:

We do everything to the best of our ability and never accept second best. Our priority is SAFETY. We are resourceful and create the best possible experience for our guests and our BSP team. We look for new ways of doing things, embrace change and overcome difficulties through Teamwork and open and honest communication.

Creating Smiles:

Everything we do and how we do it is about creating safe and memorable experiences for our guests. We are a SMILE FACTORY! Our passion is to ensure everyone who visits Bahrain Surf Park has THE BEST experience and shares the joy with their friends and family, and wants to return again and again... and again.