Reservations & Guest Services Specialist

Maseera; Manama; On-site; BHD 4,000 - 8,000; Full time

Job summary

Maseera in Manama seeks a Reservation/Guest Services Associate to process reservations, handle inquiries, and support guest satisfaction. This role requires professionalism, adherence to policies, and proficient use of the reservation system to maximize revenue.

You will welcome guests, address needs, explain rates and policies, and ensure accurate documentation of requests and special arrangements. Previous hospitality exposure is beneficial.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Skills

Customer service

Communication

Sales techniques

Attention to detail

Telephone etiquette

Teamwork

Education

High school diploma or GED

Job description

Maseera in Manama seeks a Reservation/Guest Services Associate to process reservations, handle inquiries, and support guest satisfaction. This role requires professionalism, adherence to policies, and proficient use of the reservation system to maximize revenue.

You will welcome guests, address needs, explain rates and policies, and ensure accurate documentation of requests and special arrangements. Previous hospitality exposure is beneficial.