Front Desk & Tenant Experience Specialist

Confidential Company; Manama; On-site; BHD 6,700 - 8,900; Full time

Job summary

Confidential Company in Bahrain seeks a guest-facing property operations associate to maintain high service standards for tenants and guests. You will handle check-ins/outs, reservations, and inquiries while coordinating with supervisors to resolve issues.

Responsibilities include managing invoicing and nightly cash operations, auditing occupancy and maintenance reports, and keeping tenant records up to date.

Qualifications

• 2–5 years of experience in hotel industry or similar.
• High school diploma.
• Computer-literate with math and accounting skills.
• Efficient, reliable, organized with strong written and communication skills.

Responsibilities

• Maintain a high standard of customer care for all tenants and nationalities.
• Handle check-in and check-out and guest arrival/departure operations.
• Receive complaints and inquiries and coordinate with Supervisor or Property Manager to resolve them.
• Answer phones and place reservations.
• Manage invoicing, payments and cash operations during night shifts.
• Audit and balance occupancy reports weekly and monthly from day shifts.
• Audit and balance maintenance reports daily, weekly and monthly from day shifts.
• Coordinate and negotiate with client and agents for rates of flats.
• Ensure flat standards and common areas are maintained according to the concept.

Skills

Customer service

Communication skills

Team player

Computer literacy

Accounting skills

Written communication

Organized

Education

High school diploma

Job description

Confidential Company in Bahrain seeks a guest-facing property operations associate to maintain high service standards for tenants and guests. You will handle check-ins/outs, reservations, and inquiries while coordinating with supervisors to resolve issues.

Responsibilities include managing invoicing and nightly cash operations, auditing occupancy and maintenance reports, and keeping tenant records up to date.