Reservation agent - Jumeirah Gulf of Bahrain

Jumeirah; Manama; On-site; BHD 4,200 - 7,200; Full time

Benefits offered by this job

Internal mobility

Colleague discounts

Health care benefits

Tax-free salary & incentives

Job summary

Jumeirah Gulf of Bahrain invites applications for a Reservations & Telephones role. The successful candidate will manage reservations across channels and ensure excellent guest service.

Ideal candidates have luxury hotel experience, Opera PMS knowledge, and strong IT skills; you will support revenue through up-selling and teamwork.

Qualifications

• Experience in reservations, revenue or sales in luxury hotels.
• Good knowledge of Opera PMS.
• Intermediate skills in Microsoft Office.
• Ability to cover shifts when the reservations coordinator is absent.
• Minimum 1 year of work experience in a luxury hotel.

Responsibilities

• Have full and up-to-date knowledge of the hotel products and services.
• Ensure all telephone calls are handled politely and efficiently, with a client oriented approach.
• Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
• Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
• Actively participate in maximising revenue through up-selling.
• Follow up on non-guaranteed and waitlisted bookings.

Skills

Customer service

Hotel reservations

Microsoft Office

Tools

Opera PMS

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Gulf Of Bahrain

Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.

About the Job

An exciting opportunity has arisen for a Reservation Agent to join Jumeirah Gulf of Bahrain.

The Main Duties and Responsibilities of this role include

• Have full and up-to-date knowledge of the hotel products and services.
• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client oriented approach.
• Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
• Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
• Actively participate in maximising revenue through up-selling.
• Follow up on non-guaranteed and waitlisted bookings.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
• Good knowledge of Opera PMS
• Intermediate computer skills (Microsoft Office)
• Handle shift responsibilities in the absences of the reservation’s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent
• A minimum of 1 year work experience for a luxury hotel.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive tax‑free salary and incentive structure

Primary Location

Bahrain-Manama

Job

Reservations & Telephones

Organization

MEASA Region [Main]