Guest Experience Supervisor — Luxury Hospitality Leader

Advanced Search; Manama; On-site; BHD 6,700 - 13,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Talent development

CSR activities

Career growth

Job summary

Raffles Al Areen Palace Bahrain, a luxury property, seeks a Guest Relations Supervisor to lead the guest experience and oversee a team in Bahrain. You will manage registrations, billing, and service quality, ensuring privacy and exceptional standards for all guests.

The role requires strong leadership, multilingual communication (English), and deep hospitality knowledge. The position involves shift work, adherence to safety standards, and opportunities for professional growth within a premier

Qualifications

• Minimum 3 years of experience in guest relations, customer service, or hospitality management.
• Proven supervisory or team leadership experience managing staff in a customer-facing environment.
• Excellent interpersonal, communication, and motivational skills with ability to lead and inspire teams.
• Strong conflict resolution and problem-solving abilities with composure under pressure.
• Proficiency in hospitality management systems and software.
• Organizational skills with ability to manage multiple priorities simultaneously.
• Multilingual capabilities (English required).
• Cultural awareness and knowledge of hospitality industry standards and best practices.

Responsibilities

• Prepare duty roster ensuring efficient use of manpower resources.
• Key in guest arrival details from registration cards accurately and punctually.
• Post charges to folios accurately and punctually.
• Ensure all group billing instructions are adhered to.
• Obtain credit card approvals for in-house guests prior to departure.
• Check and post PPV bills to guests folios.
• Conduct money changing transactions accurately as per hotel policy.
• Close end of shift and balance transactions and cash float.
• Prepare and handle guest billing procedures on check out.
• Assist in key inventory and control procedures.
• Handle guest complaints, inquiries, comments and initiate action.
• Coach and develop subordinate employees.
• Assist in the selection, training and evaluation of staff.
• Carry out administrative requirements as directed.
• Contribute to morale and team spirit, maintain professional image.

Skills

Guest relations

Customer service

Team leadership

Interpersonal skills

Conflict resolution

Organizational skills

Multilingual: English

Tools

Hospitality management software

Job description

Raffles Al Areen Palace Bahrain, a luxury property, seeks a Guest Relations Supervisor to lead the guest experience and oversee a team in Bahrain. You will manage registrations, billing, and service quality, ensuring privacy and exceptional standards for all guests.

The role requires strong leadership, multilingual communication (English), and deep hospitality knowledge. The position involves shift work, adherence to safety standards, and opportunities for professional growth within a premier