Luxury Lobby Lounge Manager: Guest Experience & Revenue

AccorHotels Middle East; Manama; On-site; BHD 18,000 - 24,000; Full time

Job summary

Sofitel Bahrain Zallaq Thalassa Sea & Spa is seeking an experienced hospitality professional to oversee the daily operations of Macaron, the hotel's lobby lounge, ensuring exceptional guest experiences and alignment with Sofitel luxury standards.

You will lead and coach the team, monitor service quality, and work with Culinary, Front Office, and other departments to drive revenue while maintaining cost control and compliance with safety requirements.

Qualifications

• Bachelor's degree or diploma in Hospitality Management or related field.
• 3–5 years of F&B experience in luxury hotels with managerial responsibilities.
• Strong knowledge of F&B service, lounge operations, and guest relations.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Good understanding of budgeting, cost control, inventory management, and revenue generation.
• Proficiency in Microsoft Office and familiarity with restaurant POS systems.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Oversee daily operations of Macaron to ensure smooth service.
• Deliver personalised guest experiences in line with Sofitel's luxury service standards.
• Lead, coach, and develop the team to maintain high levels of service and product knowledge.
• Ensure consistent quality of food, beverages, presentation, and service delivery.
• Monitor outlet revenue, costs, inventory, and profitability.
• Maintain appropriate staffing levels, duty rosters, and team productivity.
• Handle guest feedback and complaints professionally, ensuring timely resolution.
• Ensure compliance with food safety, hygiene, health, and safety requirements.
• Coordinate with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations.
• Conduct regular briefings, training sessions, and performance reviews.
• Drive upselling initiatives and identify opportunities to increase revenue.
• Maintain the outlet's ambience, cleanliness, and presentation in line with luxury hospitality expectations.
• Support hotel promotions, seasonal offerings, and special events to enhance guest engagement.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Budgeting

Cost control

Inventory management

Revenue generation

Flexibility

Education

Bachelor's degree or diploma in Hospitality Management

Tools

POS systems

Microsoft Office

Job description

Sofitel Bahrain Zallaq Thalassa Sea & Spa is seeking an experienced hospitality professional to oversee the daily operations of Macaron, the hotel's lobby lounge, ensuring exceptional guest experiences and alignment with Sofitel luxury standards.

You will lead and coach the team, monitor service quality, and work with Culinary, Front Office, and other departments to drive revenue while maintaining cost control and compliance with safety requirements.