Lobby Lounge Manager

AccorHotels Middle East; Manama; On-site; BHD 18,000 - 24,000; Full time

Job summary

Sofitel Bahrain Zallaq Thalassa Sea & Spa is seeking an experienced hospitality professional to oversee the daily operations of Macaron, the hotel's lobby lounge, ensuring exceptional guest experiences and alignment with Sofitel luxury standards.

You will lead and coach the team, monitor service quality, and work with Culinary, Front Office, and other departments to drive revenue while maintaining cost control and compliance with safety requirements.

Qualifications

• Bachelor's degree or diploma in Hospitality Management or related field.
• 3–5 years of F&B experience in luxury hotels with managerial responsibilities.
• Strong knowledge of F&B service, lounge operations, and guest relations.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Good understanding of budgeting, cost control, inventory management, and revenue generation.
• Proficiency in Microsoft Office and familiarity with restaurant POS systems.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Oversee daily operations of Macaron to ensure smooth service.
• Deliver personalised guest experiences in line with Sofitel's luxury service standards.
• Lead, coach, and develop the team to maintain high levels of service and product knowledge.
• Ensure consistent quality of food, beverages, presentation, and service delivery.
• Monitor outlet revenue, costs, inventory, and profitability.
• Maintain appropriate staffing levels, duty rosters, and team productivity.
• Handle guest feedback and complaints professionally, ensuring timely resolution.
• Ensure compliance with food safety, hygiene, health, and safety requirements.
• Coordinate with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations.
• Conduct regular briefings, training sessions, and performance reviews.
• Drive upselling initiatives and identify opportunities to increase revenue.
• Maintain the outlet's ambience, cleanliness, and presentation in line with luxury hospitality expectations.
• Support hotel promotions, seasonal offerings, and special events to enhance guest engagement.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Budgeting

Cost control

Inventory management

Revenue generation

Flexibility

Education

Bachelor's degree or diploma in Hospitality Management

Tools

POS systems

Microsoft Office

Job description

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

To oversee the daily operations of Macaron, the hotel's lobby lounge, ensuring exceptional guest experiences, efficient operations, high service standards, and achievement of departmental revenue and profitability targets in line with Sofitel brand standards.

Key Responsibilities

• Manage the daily operations of Macaron, ensuring smooth and efficient service.
• Deliver personalised guest experiences in line with Sofitel's luxury service standards.
• Lead, coach, and develop the team to maintain high levels of service and product knowledge.
• Ensure consistent quality of food, beverages, presentation, and service delivery.
• Monitor outlet revenue, costs, inventory, and profitability.
• Maintain appropriate staffing levels, duty rosters, and team productivity.
• Handle guest feedback and complaints professionally, ensuring timely resolution.
• Ensure compliance with food safety, hygiene, health, and safety requirements.
• Coordinate with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations.
• Conduct regular briefings, training sessions, and performance reviews.
• Drive upselling initiatives and identify opportunities to increase revenue.
• Maintain the outlet's ambience, cleanliness, and presentation in line with luxury hospitality expectations.
• Support hotel promotions, seasonal offerings, and special events to enhance guest engagement.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.
• Minimum 3 to 5 years of relevant Food & Beverage experience in luxury hotels havingmanagerial responsibilities.
• Strong knowledge of food and beverage service, lounge operations, and guest relations.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Good understanding of outlet budgeting, cost control, inventory management, and revenue generation.
• Proficiency in Microsoft Office and familiarity with restaurant POS systems.
• Ability to work flexible shifts, including weekends and public holidays.

Additional Information

• Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 watervillas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.

Our commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS