Lobby Lounge Manager

Accorhotel; Manama; On-site; BHD 12,000 - 21,000; Full time

Job summary

Accorhotel's Macaron lobby lounge in Manama seeks an experienced F&B Outlet Manager to oversee daily operations, ensure exceptional guest experiences, and drive revenue. You will lead a team, maintain luxury standards, and coordinate with Culinary, Stewarding, and Front Office for seamless service.

The role requires 3–5 years in luxury hotel F&B with managerial responsibilities, strong leadership, and excellent communication skills. Flexibility to work weekends and holidays is expected.

Qualifications

• Bachelor's degree or diploma in Hospitality Management or related field.
• 3–5 years in luxury hotel F&B with managerial responsibilities.
• Strong leadership, communication, and guest relations skills.

Responsibilities

• Oversee daily Macaron lobby lounge operations to ensure smooth service.
• Deliver personalised guest experiences aligned with Sofitel luxury standards.
• Coach and develop the team; maintain product knowledge and service quality.
• Monitor revenue, costs, inventory, and profitability; manage staffing and rosters.
• Coordinate with Culinary, Stewarding, Front Office for seamless operations; upsell initiatives.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Guest relations

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Job description

To oversee the daily operations of Macaron the hotel s lobby lounge ensuring exceptional guest experiences efficient operations high service standards and achievement of departmental revenue and profitability targets in line with Sofitel brand standards

Key Responsibilities

Manage the daily operations of Macaron ensuring smooth and efficient service Deliver personalised guest experiences in line with Sofitel s luxury service standards Lead coach and develop the team to maintain high levels of service and product knowledge Ensure consistent quality of food beverages presentation and service delivery Monitor outlet revenue costs inventory and profitability Maintain appropriate staffing levels duty rosters and team productivity Handle guest feedback and complaints professionally ensuring timely resolution Ensure compliance with food safety hygiene health and safety requirements Coordinate with Culinary Stewarding Front Office and other departments to ensure seamless operations Conduct regular briefings training sessions and performance reviews Drive upselling initiatives and identify opportunities to increase revenue Maintain the outlet s ambience cleanliness and presentation in line with luxury hospitality expectations Support hotel promotions seasonal offerings and special events to enhance guest engagement

QualificationsBachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.Minimum 3 to 5 years of relevant Food & Beverage experience in luxury hotels having managerial responsibilities.Strong knowledge of food and beverage service, lounge operations, and guest relations.Excellent leadership, communication, interpersonal, and problem-solving skills.Good understanding of outlet budgeting, cost control, inventory management, and revenue generation.Proficiency in Microsoft Office and familiarity with restaurant POS systems.Ability to work flexible shifts, including weekends and public holidays.