Lobby Lounge Manager

SOFITEL; Manama; On-site; BHD 15,000 - 23,000; Full time

Job summary

Sofitel is seeking a driven hospitality professional to oversee the Macaron lobby lounge in Manama, ensuring exceptional guest experiences and brand-aligned operations.

You will lead a team, manage service quality, monitor revenue and costs, and coordinate with multiple departments to deliver seamless, luxurious experiences.

Qualifications

• Bachelor's degree or diploma in Hospitality Management or related field.
• 3–5 years of relevant Food & Beverage experience in luxury hotels with managerial responsibilities.
• Strong knowledge of F&B service, lounge operations, and guest relations.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Understanding of budgeting, cost control, inventory, and revenue generation.
• Proficiency in Microsoft Office and familiarity with restaurant POS systems.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Manage daily operations of Macaron, ensuring smooth service.
• Deliver personalised guest experiences aligning with Sofitel luxury standards.
• Lead, coach, and develop the team to maintain service quality.
• Ensure consistent quality of food, beverages, and presentation.
• Monitor outlet revenue, costs, inventory, and profitability.
• Maintain staffing, rosters, and team productivity.
• Handle guest feedback and resolve issues promptly.
• Ensure compliance with food safety and health standards.
• Coordinate with Culinary, Front Office and other departments.
• Conduct trainings, briefings, and performance reviews.
• Drive upselling initiatives to increase revenue.
• Maintain ambience, cleanliness, and luxury presentation.
• Support promotions, seasonal offerings, and events.

Skills

Leadership

Communication

Problem-solving

Budgeting

Inventory management

MS Office

POS systems

Education

Bachelor's degree or diploma in Hospitality Management

3–5 years of luxury hotel F&B managerial experience

Tools

Restaurant POS systems

Microsoft Office

Job description

To oversee the daily operations of Macaron, the hotel's lobby lounge, ensuring exceptional guest experiences, efficient operations, high service standards, and achievement of departmental revenue and profitability targets in line with Sofitel brand standards.

Key Responsibilities

• Manage the daily operations of Macaron, ensuring smooth and efficient service.
• Deliver personalised guest experiences in line with Sofitel's luxury service standards.
• Lead, coach, and develop the team to maintain high levels of service and product knowledge.
• Ensure consistent quality of food, beverages, presentation, and service delivery.
• Monitor outlet revenue, costs, inventory, and profitability.
• Maintain appropriate staffing levels, duty rosters, and team productivity.
• Handle guest feedback and complaints professionally, ensuring timely resolution.
• Ensure compliance with food safety, hygiene, health, and safety requirements.
• Coordinate with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations.
• Conduct regular briefings, training sessions, and performance reviews.
• Drive upselling initiatives and identify opportunities to increase revenue.
• Maintain the outlet's ambience, cleanliness, and presentation in line with luxury hospitality expectations.
• Support hotel promotions, seasonal offerings, and special events to enhance guest engagement.

Desired Candidate Profile

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.
• Minimum 3 to 5 years of relevant Food & Beverage experience in luxury hotels having managerial responsibilities.
• Strong knowledge of food and beverage service, lounge operations, and guest relations.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Good understanding of outlet budgeting, cost control, inventory management, and revenue generation.
• Proficiency in Microsoft Office and familiarity with restaurant POS systems.
• Ability to work flexible shifts, including weekends and public holidays.