Assistant Front Office Manager

Radisson Hotel Group; Manama; On-site; BHD 13,000 - 27,000; Full time

Benefits offered by this job

Hotel staff rates

Global perks

Job summary

Radisson Hotel Group in Manama is seeking an Assistant Front Office Manager to champion the team, drive guest satisfaction and ensure seamless departmental operations. You will lead daily shifts, supervise front desk staff, and collaborate with Housekeeping, Reservations, F&B and maintenance to guarantee a flawless guest journey.

The role requires 3–5 years in hotel Front Office with supervisory experience, excellent English communication, and flexibility for rotating shifts.

Qualifications

• 3–5 years in hotel Front Office with at least 2 years in a supervisory role.
• Proactive, stress-resilient and service-oriented mindset.
• Strong organizational, multi-tasking and motivational capabilities.
• Excellent verbal and written English; other languages are a plus.
• Willingness to rotate shifts, weekends and holidays.
• Familiarity with Opera PMS and front desk operations.

Responsibilities

• Supervise daily shift operations to ensure a smooth guest journey.
• Address guest feedback with empathy and care to drive satisfaction.
• Lead by example at the reception desk and maintain service standards.
• Assist with scheduling, reporting and administrative tasks.
• Coordinate with Housekeeping, Reservations, F&B and maintenance for room readiness.
• Step in to lead the department during the Rooms Division Manager's absence.

Skills

Organizational skills

Multi-tasking

Leadership

Communication

Flexibility

Problem-solving

Tools

Opera PMS

Job description

A stylish Bahrain hotel near the Manama business district

Feel the difference at The Diplomat Radisson Blu Hotel, Residence & Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.

With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.

Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.

Job Description

Ready to turn every check-in into an unforgettable moment? As an Assistant Front Office Manager, you will champion our dynamic team by leading with dedication, driving guest satisfaction, and ensuring seamless departmental operations.

Key Responsibilities

• Host the Show: Supervise daily shift operations to guarantee a smooth guest journey.
• Drive Guest Satisfaction: Resolve guest feedback with empathy and care.
• Lead by Example: Model high service standards directly at the reception desk.
• Departmental Operations: Assist with scheduling, reporting, and administration.
• Collaboration: Coordinate closely with Housekeeping, Reservations, F&B and maintenance to ensure room readiness.
• Step Up: Lead the department during the Rooms Division Manager absence.

Requirements & Qualifications

• Experience: 3–5 years in hotel Front Office with 2 years minimum in a supervisory role.
• Mindset: Proactive, stress-resistant, and service-oriented.
• Skills: Strong organizational, multi-tasking, and motivational capabilities.
• Communication: Excellent verbal and written English; additional languages are a plus.
• Flexibility: Available for rotating shifts, weekends, and holidays.
• Systems: Familiarity with hotel PMS software like Opera.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.